At a Glance
- Tasks: Be the friendly face for new clients and guide them through their onboarding journey.
- Company: Join a leading independent wealth management firm with a supportive team culture.
- Benefits: Enjoy competitive pay, health cover, and exciting team events.
- Other info: Great opportunities for career development in a values-led team.
- Why this job: Shape the client experience and grow your career in a dynamic environment.
- Qualifications: Experience in client-facing roles and strong organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
Client Experience Coordinator
Department
Client Experience (Cambridge Partners)
Employment Type
Full Time
Location
- Christchurch (Cambridge Partners)
- Description
- Newly created client experience role
- Growing Christchurch wealth firm, one of NZ’s largest independent providers
- Warm team and career pathways
- About Cambridge Partners
Cambridge Partners is a locally owned, independent wealth management firm with a strong reputation for thoughtful, evidence-based advice and genuinely personal service.
Founded in 1994, we have grown into one of New Zealand’s largest independent wealth management firms while keeping the feel of a close, values-led team.
We are proud of the trust we build with our clients, the culture we have created internally, and the part we play in helping people make confident decisions about their financial future.
About the role
This is a newly created role designed to support the continued growth of the business and create an exceptional first experience for prospective and new clients.
As Client Experience Coordinator, you will be one of the first people clients connect with when they engage with Cambridge Partners.
You will guide them through the early stages of their journey, keep the onboarding process moving, and make sure they feel informed, welcomed and confident from the outset.
This role will suit someone who is naturally people focused, confident speaking with customers face to face and over the phone, and comfortable being a visible representative of the business at client events.
- You will
- Be a warm first point of contact for prospective clients.
- Build rapport quickly, in person and over the phone.
- Guide new clients through onboarding.
- Manage onboarding administration, processes and handovers.
- Help manage enquiries, leads and the new business pipeline.
- Represent Cambridge Partners at client events.
- You will bring
- Experience in a service based, client-facing role where you balanced relationship building with systems, processes and administration in a professional setting.
- Confidence speaking with clients in person, over the phone and in writing.
- Strong organisation, attention to detail and process discipline.
- Ability to manage multiple conversations, actions and priorities.
- Confidence using technology and learning new systems.
About you
You are someone who genuinely enjoys connecting with people.
You are calm, confident and approachable, with the natural ability to build trust and make clients feel at ease.
You may be coming through a junior sales, client experience or customer-facing pathway, or you may be in a role where you are already known as the person people gravitate towards.
What matters most is your attitude, warmth, curiosity and ability to represent the business with professionalism.
- You
- enjoy being visible and client facing.
- build face to face relationships with people at all levels.
- are energised by conversations, follow up and client care.
- balance relationship skills with practical admin and coordination.
- are collaborative, dependable and team focused.
- are excited by growth and long term opportunity.
Why Cambridge Partners?
- Be supported by a warm, values-led team.
- Help shape the new client experience.
- Ongoing career development and support.
- Join a growing business creating future career opportunities.
- Competitive pay, team events, 6% Kiwi Saver pathway and health cover.
- #J-18808-Ljbffr
Client Experience Coordinator in Christchurch employer: Syft Technologies
Contented is an exceptional employer, offering a dynamic and collaborative work environment in Christchurch, where employees can thrive in a high-growth SaaS company. With a strong focus on employee autonomy and ownership, team members have the unique opportunity to shape the future of Customer Success while enjoying meaningful career development and the chance to work with cutting-edge AI technology. Join us to be part of a passionate team that values innovation and customer advocacy.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Coordinator in Christchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Syft Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Syft Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Experience Coordinator in Christchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Syft Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Syft Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Syft Technologies!
How to prepare for a job interview at Syft Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
