At a Glance
- Tasks: Manage customer orders and ensure smooth communication between teams.
- Company: Join a diverse team at Syensqo, promoting unity and inclusivity.
- Benefits: Competitive salary, life insurance, generous parental leave, and free language courses.
- Other info: Remote work options after probation and excellent career growth opportunities.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: GCSEs required; degree preferred, plus ERP system proficiency.
The predicted salary is between 32000 - 39000 £ per year.
Responsibilities
- Manage customer orders from entry to invoice, ensuring accuracy, compliance, and timely processing.
- Act as key liaison between customers and internal teams including planning, logistics, and quality.
- Maintain accurate customer master data and ensure alignment with pricing and contracts.
- Handle customer portals including order uploads, KPI responses, and documentation.
- Support complaint, rebate, and deduction processes in close collaboration with relevant teams.
- Ensure export compliance and documentation are complete and accurate.
- Monitor and improve customer KPIs through data-based decisions and proactive issue resolution.
Qualifications
- Secondary school qualifications required (e.g., GCSEs and A-levels); a degree in Business, Communications, or a related field is strongly preferred.
- Proficient in ERP systems (e.g. SAP) for order entry, pricing, data management, and handling customer portals.
- Strong knowledge of export compliance, documentation, pricing, invoicing, complaint resolution, and deduction processes.
- Experienced in managing complex orders, tracking/reporting KPIs, and understanding units of measure, conversion rates, and shipping documentation.
- Fluent in English (spoken and written) and in one additional language: French, Spanish, or German.
Benefits
- The UK annual base salary range: £32,000 to £39,000.
- Life insurance.
- 16 weeks of maternity/paternity and co-parenting leave.
- Free language courses (24 languages available).
- Additional local benefits.
Location & Working Conditions
- Location: Wrexham, UK or Östringen, Germany.
- Remote working: After completion of 6 months probation, up to a maximum of 2 days home base per week.
- Salary: The primary location for this job is UK; however, it may also be based in other countries. For other countries, local competitive salary conditions will apply, in line with local legislation.
Equal Opportunity Statement
At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
European Customer Service Representative employer: Syensqo SA
At Syensqo, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and promotes employee growth. With competitive salaries, comprehensive benefits including life insurance and generous parental leave, as well as opportunities for professional development through free language courses, our Wrexham location provides a dynamic environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land European Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Syensqo SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Syensqo SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace European Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Syensqo SA:Your cover letter is your chance to shine! Tell us why you want to work at Syensqo SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Syensqo SA!
How to prepare for a job interview at Syensqo SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
