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- Tasks: Support individuals with disabilities and ensure their needs are met effectively.
- Company: Participate Australia, a leader in disability support since 1983.
- Benefits: Gain valuable experience in a rewarding field while making a difference.
- Other info: Opportunities for growth and innovation in a supportive environment.
- Why this job: Join a passionate team and help empower people with disabilities.
- Qualifications: Strong communication skills and a desire to provide excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Participate Australia (PA) has been supporting people with disabilities since 1983, previously as Family Resource and Networks Support Incorporated (FRANS). In March 2017 our organisation undertook a transfer to a company limited by guarantee under the new name, Participate Australia.
KEY ACCOUNTABILITIES
- Have a sound knowledge and understanding of the National Disability Insurance Scheme (NDIS).
- Ensure all participant information including NDIS information, support requirements, risk profiles, approved restrictive practices, personal and health information is current, maintained and communicated to relevant parties.
- Maintain up-to-date compliance documents, including support agreements and quotations.
- Responsible for ensuring direct service staff (support workers) are provided with appropriate service information, as required.
- Compliance with NDIS Quality & Safeguarding requirements, including Privacy & Confidentiality, Duty of Care and Feedback & Complaints.
- Assist the Rostering Lead to identify appropriate support staff or support activities for participants.
- Work closely with Incidents & Complaints Lead to provide relevant information to resolve any incident or complaint efficiently and effectively.
- Communicate with participants and their representatives regarding changes to Participate Australia policies, procedures, or processes.
- Participate in the emergency on-call management system as rostered.
- Administrative tasks as requested by management.
ESSENTIAL REQUIREMENTS
- Providing high quality and timely communication to participants, carers and support workers.
- Ability to provide excellent customer service while meeting organisational efficiency targets.
- Has a practical knowledge of relevant organisation systems, technology, policies and processes, specific to the relevant area of corporate and service support.
- Ability to work cohesively in a multi-disciplinary team to drive organisational business and strategic goals.
- Demonstrated ability to resolve complex issues or conflict in day-to-day operation.
- Identifies and contributes to opportunities for innovation across teams.
- Comprehensive knowledge of supports and services available in the market.
- Monitors and maintains quality of service and reporting documentation.
- Accuracy and attention to detail with data entry.
- Working With Children Check (or application in process).
- NDIS Workers Screening (or application in process).
- NDIS Knowledge and customer service skills.
Support Facilitator in Croydon employer: SydWest
Contact Detail:
SydWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Facilitator in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the disability support sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your NDIS knowledge! When you get the chance to chat with potential employers, make sure to highlight your understanding of the National Disability Insurance Scheme and how it impacts service delivery. It’ll set you apart from the crowd.
✨Tip Number 3
Be proactive! If you see a role that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can make a great impression.
✨Tip Number 4
Prepare for interviews by practising common questions related to customer service and conflict resolution. Think of examples from your past experiences that demonstrate your skills. Confidence is key, so let your passion for supporting others shine through!
We think you need these skills to ace Support Facilitator in Croydon
Some tips for your application 🫡
Know Your Stuff: Make sure you have a solid understanding of the NDIS and how it works. We want to see that you’re not just ticking boxes but genuinely know what you're talking about when it comes to supporting people with disabilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. Show us why you’re the perfect fit for the Support Facilitator role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the key accountabilities of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at SydWest
✨Know Your NDIS Inside Out
Make sure you brush up on your knowledge of the National Disability Insurance Scheme (NDIS). Understand its principles, processes, and how it impacts the role of a Support Facilitator. Being able to discuss specific examples of how you've applied this knowledge in past roles will really impress.
✨Showcase Your Communication Skills
As a Support Facilitator, you'll need to communicate effectively with participants, carers, and support workers. Prepare examples of how you've provided high-quality communication in previous jobs. Think about times when you resolved conflicts or handled complaints successfully.
✨Demonstrate Teamwork and Innovation
This role requires working closely with a multi-disciplinary team. Be ready to share experiences where you've collaborated with others to achieve goals or introduced innovative solutions. Highlighting your ability to work cohesively will show you're a great fit for their team.
✨Attention to Detail is Key
Accuracy in data entry and documentation is crucial. Bring examples of how you've maintained compliance documents or managed participant information in the past. This will demonstrate your attention to detail and commitment to quality service.