At a Glance
- Tasks: Plan and oversee engaging activities for diverse participants, ensuring a fantastic experience.
- Company: Join SydWest Multicultural and Participate Australia, champions of cultural diversity and inclusion.
- Benefits: Enjoy health programs, salary packaging, and a supportive work culture focused on growth.
- Other info: Be part of a dynamic team dedicated to innovation and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a vibrant environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Introduction
SydWest Multicultural and Participate Australia are both not-for-profit organisations that are committed to providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offering flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services. Participate Australia focuses on making a difference in the lives of people with disabilities by respecting their dignity, autonomy, freedom of choice and independence, and by supporting the achievement of their goals. Our vision is to create an inclusive society where all people have equal opportunities to grow and thrive. Our organisational mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes.
Description Responsibilities
- Have a sound knowledge and understanding of the National Disability Insurance Scheme (NDIS)
- Oversee program planning and manage bookings
- Oversight of resourcing activities, including purchasing resources, run sheet, transport list, and providing information to team leader
- Ensure all activities have a strong focus on customer experience and customer satisfaction
- Ensure all participants are enrolled into activities and staffing ratios are both safe and aligned with rostering optimisation goals
- Approving all groups shifts which includes support workers and participants
- Ensure all information is reflected in Visicase in an accurate and timely manner
- Support business development efforts to attract new participants to PA services
- Perform monthly supervisions with team leaders
- Perform monthly team meetings with all groups’ support workers
- Participate in the Emergency On-Call management system as rostered
- Administrative tasks as requested by management.
Benefits
- Health and Wellbeing Program (gym, yoga, swimming)
- Salary packaging
- Comprehensive onboarding program
- Great work culture and collaboration
- Personal and professional growth in Support Coordination
- Employee Assistance Program (EAP)
- Community Portable Long Service Leave.
Skills And Experiences
- Providing high quality and timely communication to support staff and support team
- Ability to provide excellent customer service
- Enthusiasm towards promoting PA services and engaging new customers
- Has a practical knowledge of relevant organisation systems, technology, policies, and processes, specific to the relevant area of corporate and service support
- Ability to work cohesively in a multi-disciplinary team to drive organisational business and strategic goals
- Demonstrated ability to resolve complex issues or conflict in day-to-day operation
- Ensures resourcefulness and creativity are enabled
- Identifies and contributes to opportunities for innovation across teams
- Comprehensive knowledge of supports and services available
- Ensures organisation’s image and reputation is maintained
- Monitors and maintains quality of service and reporting documentation
- Accuracy and attention to detail with data entry
- Strong planning and organisation skills
- Working With Children Check (or application in process).
Activity Facilitator in Croydon employer: SydWest
SydWest Multicultural and Participate Australia are exceptional employers dedicated to fostering an inclusive work environment that prioritises employee wellbeing and professional growth. With a strong focus on cultural diversity and community support, employees benefit from a comprehensive health and wellbeing programme, salary packaging, and opportunities for personal development within the rewarding field of disability support. Join us in making a meaningful impact in the lives of individuals and communities across Greater Western Sydney, where collaboration and innovation are at the heart of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Activity Facilitator in Croydon
✨Tip Number 1
Get to know the organisations you're applying to! Research SydWest Multicultural and Participate Australia, their values, and the communities they serve. This will help you tailor your approach and show them you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to disability support and multicultural services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and teamwork. Think about examples from your past experiences that showcase your skills in these areas. We want to see how you can contribute to our mission!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Activity Facilitator in Croydon
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the National Disability Insurance Scheme (NDIS) and how it relates to the role. We want to see that you’re not just ticking boxes but genuinely know what you're talking about!
Tailor Your Application:Don’t just send a generic application! Show us how your skills and experiences align with our mission of creating an inclusive society. Personalise your cover letter and CV to reflect this.
Show Off Your Customer Service Skills:We’re all about customer experience, so highlight any relevant experience you have in providing excellent service. Share specific examples that demonstrate your ability to engage and support participants.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SydWest
✨Know Your NDIS Inside Out
Make sure you brush up on your knowledge of the National Disability Insurance Scheme (NDIS). Be ready to discuss how it impacts the services provided and how you can leverage it to enhance customer experience. This shows you're not just familiar with the scheme, but that you understand its importance in your role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond to ensure satisfaction. This will demonstrate your commitment to putting participants first, which is crucial for this position.
✨Demonstrate Team Spirit
Since this role involves working in a multi-disciplinary team, be ready to share experiences where you collaborated effectively with others. Highlight how you resolved conflicts or contributed to team goals, as this will show your ability to work cohesively within a diverse group.
✨Be Ready for Practical Scenarios
Expect to face practical scenarios during the interview that may involve planning activities or managing resources. Think through how you would approach these tasks, and be prepared to discuss your thought process. This will showcase your organisational skills and creativity in problem-solving.
