IT support engineer required to work as a member of a small team servicing approx. 90 users across 4 sites. Based at Shirley, Solihull there will be a requirement to visit other offices from time to time.
The role will include:
- Supporting users on a range of software and hardware issues
- Supporting the IT network manager
- Working with the IT database administrator to enhance the use of the systems and the user experience
- Training new and existing users and developing training materials
- programming and scripting using software developed externally by a bespoke software house offering integrated case management and accounts solutions for solicitors
- Developing applications
- Evaluating and implementing projects to integrate other third party software with the existing systems
- Developing client facing solutions as the need arises
The successful candidate will need experience with:
- Multi tasking within a small IT team
- Supporting users with hardware and software issues
- Prioritising and completing projects and tasks to deadlines
- Learning and using new programming languages
- Liaising effectively with third party software suppliers
Requirements:
The successful candidate should have:
- Strong inter-personal skills
- Formal IT qualifications (not necessarily to degree level) or demonstrable experience/training within an IT department
Given the size of the business this is a wide ranging role supporting all aspects of IT systems. You will be working closely with the rest of the team. You are likely to have worked in a small business where you have been exposed to a wide range of duties.
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IT Support Engineer employer: Sydney Mitchell LLP
Sydney Mitchell LLP is an excellent employer for Private Client Solicitors, offering a supportive work culture that prioritises employee well-being and professional development. Located in Shirley, the firm provides high-quality work in a collaborative environment, along with clear progression opportunities that empower solicitors to grow their careers while making a meaningful impact in clients' lives.
