At a Glance
- Tasks: Enhance client experiences and drive marketing operations with data-driven insights.
- Company: Join Sydney Mitchell, a firm dedicated to trusted relationships and positive outcomes.
- Benefits: Part-time role with flexible hours and the chance to make a real impact.
- Other info: Opportunity to work with emerging technologies and develop your career in a supportive team.
- Why this job: Combine your passion for marketing and customer experience in a dynamic environment.
- Qualifications: Experience in marketing operations, digital marketing, and customer insight is essential.
The predicted salary is between 24300 - 29700 £ per year.
- Home / Client Experience & Marketing Operations Manager
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- Marketing roles at Sydney Mitchell
- Client Experience & Marketing Operations Manager
If you believe marketing should have a voice, make a measurable difference and create positive change, we’d love you to join us.
This new role at Sydney Mitchell will turn that ambition into practical improvements, helping us deliver an outstanding client experience while demonstrating marketing’s measurable contribution to the firm’s growth.
The Client Experience & Marketing Operations Manager will be responsible for ensuring that every interaction with the firm reflects our brand promise of
Trusted relationships. Clear advice. Positive outcomes.
This is a unique role for someone who enjoys combining customer experience and marketing technology, helping the firm use data to drive decision-making.
Key Responsibilities
- Client Experience
- Analyse Review Solicitors and Google reviews and identify trends.
- Develop client journey maps – a visual outline of every step a client goes through when dealing with the firm from researching firms to matter aftercare, from the clients perspective.
- Using this data make recommendations to improve clients experience with the firm
- Marketing Operations
- Research and recommend a CRM and marketing database for the firm.
- Manage search engine optimisation with web agency
- Manage pay-per-click campaign with PPC agency.
- Day-to-day website management
- Insight & Reporting
- Produce monthly marketing and client insight dashboards.
- Track website enquiries and conversion rates.
- Monitor external and internal referrals.
- Identify opportunities to improve marketing by using AI and automation.
- Keep up to date with emerging technologies and industry developments.
- Competitor Research
- Monitor competitor activity.
Experience
The successful candidate will have
- Previous experience in marketing operations, digital marketing, customer experience or customer insight.
- Experience of analysing customer feedback and turning findings into practical recommendations.
- Experience of managing websites and working with digital marketing agencies.
- Experience of measuring website, campaign and lead-conversion performance.
- Experience of producing clear reports and dashboards for senior stakeholders.
- Experience of working with CRM systems, marketing databases or email marketing platforms.
- A track record of managing multiple projects, suppliers and deadlines.
- Experience within legal or professional services.
- Developing customer or client journey maps.
- Supporting the selection or implementation of a CRM system.
- Managing SEO and PPC activity.
- Using AI, automation or reporting tools to improve marketing processes.
- Monitoring online reviews and delivering customer experience improvements.
- Measuring referral sources and enquiry-to-client conversion.
- #J-18808-Ljbffr
Client Experience & Marketing Operations Manager (Part-time) in Birmingham employer: Sydney Mitchell LLP
Sydney Mitchell LLP is an excellent employer for Private Client Solicitors, offering a supportive work culture that prioritises employee well-being and professional development. Located in Shirley, the firm provides high-quality work in a collaborative environment, along with clear progression opportunities that empower solicitors to grow their careers while making a meaningful impact in clients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience & Marketing Operations Manager (Part-time) in Birmingham
✨Get Involved in Local Events
Marketing pros thrive on connections, so why not get yourself out there? Attend local events or trade shows related to marketing-communications. These are great opportunities to meet potential employers and other marketers who might have insider info about openings at places like Sydney Mitchell LLP.
✨Utilise Marketing Communities
Join online marketing communities and forums. Platforms like LinkedIn or Facebook have groups specifically for marketing and communications where job leads get shared frequently. Engage in conversations to showcase your knowledge and make connections that could lead to your part-time position!
✨Showcase Your Skills Online
As you’re looking for part-time work, having a strong online presence can really help us. Create a portfolio website to showcase your campaigns, writing, and any projects you've worked on. Share your expertise on social media; it helps you to stand out to potential employers like Sydney Mitchell LLP.
✨Apply Through Our Website
When you spot a part-time role, especially at places like Sydney Mitchell LLP, don’t hesitate to apply directly through our website! This shows your enthusiasm and commitment right from the start. Plus, it often gives you a better chance of getting noticed in the application pile.
We think you need these skills to ace Client Experience & Marketing Operations Manager (Part-time) in Birmingham
Some tips for your application 🫡
Show Off Your Creative Flair:In marketing communications, we love to see creativity shine through! Use your CV and cover letter to showcase any campaigns you've worked on or even personal projects that highlight your skills. Whether it's social media content, email marketing, or branding, let your unique voice and ideas shine.
Know the Market and the Company:Before applying to Sydney Mitchell LLP, do a little homework on their marketing approach and campaigns. Tailor your application to reflect your understanding of their brand voice. Mention specific examples of their work that resonate with you in your cover letter - it shows you’re genuinely interested and engaged!
Flexibility is Key:Since this is a part-time role, don’t forget to highlight your availability in your application. We want to see your openness to work flexible hours that fit both your schedule and the company's needs. This shows you’re prepared and committed!
Include Your Portfolio:If you’ve got a portfolio or even a few examples of your work, make sure to attach them or link to them in your application. We want to see what you’ve created, whether it's blogs, social media posts, or PR materials. It’s an excellent way to demonstrate your skills and experiences visually!
How to prepare for a job interview at Sydney Mitchell LLP
✨Show Off Your Portfolio
Make sure to bring along some examples of your past work, whether it’s social media campaigns, email newsletters, or any content you’ve created. You'll want to showcase your style and effectiveness—this is our chance to shine a light on our creative side!
✨Brush Up on Marketing Tools
Be prepared to chat about the marketing tools you’ve used, like Google Analytics, Hootsuite, or Canva. Familiarity with these platforms can really set us apart and show that we're ready to dive in and start contributing from day one.
✨Emphasise Your Flexibility and Learning Mindset
Since this is a part-time gig, let’s talk about how you plan to manage your time effectively while juggling other commitments. Employers love candidates who can learn quickly and adapt—so highlight your willingness to grow in the role!
✨Bring Questions About Team Dynamics
Ask about the team you’ll be working with and how communications flow within the company. This shows that we’re not just interested in the role, but also in how we’ll fit into their existing marketing squad at Sydney Mitchell LLP—it's all about teamwork!
