At a Glance
- Tasks: Enhance client experiences and drive marketing operations with data-driven insights.
- Company: Join Sydney Mitchell, a firm dedicated to trusted relationships and positive outcomes.
- Benefits: Flexible part-time role with opportunities for professional growth and development.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by improving client journeys and shaping marketing strategies.
- Qualifications: Experience in marketing operations, customer insight, and digital marketing is essential.
The predicted salary is between 20250 - 24750 £ per year.
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- Marketing roles at Sydney Mitchell
- Client Experience & Marketing Operations Manager
If you believe marketing should have a voice, make a measurable difference and create positive change, we’d love you to join us.
This new role at Sydney Mitchell will turn that ambition into practical improvements, helping us deliver an outstanding client experience while demonstrating marketing’s measurable contribution to the firm’s growth.
The Client Experience & Marketing Operations Manager will be responsible for ensuring that every interaction with the firm reflects our brand promise of
Trusted relationships. Clear advice. Positive outcomes.
This is a unique role for someone who enjoys combining customer experience and marketing technology, helping the firm use data to drive decision-making.
Key Responsibilities
- Client Experience
- Analyse Review Solicitors and Google reviews and identify trends.
- Develop client journey maps – a visual outline of every step a client goes through when dealing with the firm from researching firms to matter aftercare, from the clients perspective.
- Using this data make recommendations to improve clients experience with the firm
- Marketing Operations
- Research and recommend a CRM and marketing database for the firm.
- Manage search engine optimisation with web agency
- Manage pay-per-click campaign with PPC agency.
- Day-to-day website management
- Insight & Reporting
- Produce monthly marketing and client insight dashboards.
- Track website enquiries and conversion rates.
- Monitor external and internal referrals.
- Identify opportunities to improve marketing by using AI and automation.
- Keep up to date with emerging technologies and industry developments.
- Competitor Research
- Monitor competitor activity.
Experience
The successful candidate will have
- Previous experience in marketing operations, digital marketing, customer experience or customer insight.
- Experience of analysing customer feedback and turning findings into practical recommendations.
- Experience of managing websites and working with digital marketing agencies.
- Experience of measuring website, campaign and lead-conversion performance.
- Experience of producing clear reports and dashboards for senior stakeholders.
- Experience of working with CRM systems, marketing databases or email marketing platforms.
- A track record of managing multiple projects, suppliers and deadlines.
- Experience within legal or professional services.
- Developing customer or client journey maps.
- Supporting the selection or implementation of a CRM system.
- Managing SEO and PPC activity.
- Using AI, automation or reporting tools to improve marketing processes.
- Monitoring online reviews and delivering customer experience improvements.
- Measuring referral sources and enquiry-to-client conversion.
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Client Experience & Marketing Operations Manager (Part-time) in Birmingham employer: Sydney Mitchell Llp
Sydney Mitchell LLP is an exceptional employer that values its employees by offering a supportive work culture and flexible working options, making it an ideal place for a Senior Contentious Probate Solicitor to thrive. With a strong emphasis on professional development and teamwork, the firm encourages its solicitors to engage in business development activities while providing excellent client care, ensuring a rewarding and meaningful career path in the heart of Birmingham.
