Location: A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style.
It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.
SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Role
Hotel Guest Services Assistant - 24 Hour Contract - £13.15 per hour.
As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We are seeking a Hotel Guest Services Assistant, 24 Hour Contract, that supports the day-to-day operation of the hotel by maintaining high standards of cleanliness, presentation and guest service across multiple departments. The role requires flexibility, attention to detail and a proactive approach to ensuring the hotel operates efficiently and consistently delivers an excellent guest experience.
Food & Beverage
- Regular support with breakfast service, ensure
tables are set up and ready for service. - Maintaining high service standards within the
restaurant. - Complete daily
beverage and crisp stock counts. - Replenish beverages
and glassware, including stock rotation and date checks. - Keeping on top of
restaurant housekeeping including but not exhaustive of dusty of bar bottles,
mirrors and glassware; restaurant floor (swept & mopped), cutlery and
crockery clean and ready for us
Housekeeping
- To clean and
service the bedrooms, bathrooms and public areas as requested, to hotel
standards. - Support in pre
arrival room inspections, ensuring room is ready for occupation and complete
with welcome letters. - Cleaning of
building exterior and public areas including bin and service areas, hotel
arrival area (internal & external); plant care through the property. - Completion of minor maintenance tasks such as
cleaning external lights and signage; replacing of lightbulbs; highlighting
maintenance issues and other tasks as assigned by the general manager. - Ensuring the linen and supplies cupboards are
well stocked and well maintained & organised.
Reception
- Interact with
customers in a professional, friendly and confident manner. - Develop
relationships with regular guests to maximise sales opportunities and generate
future business. - Rooming Guests and Room Service - Escort all
arriving guests to their rooms; assisting with luggage & delivery of
bedroom requests - drinks and extra amenities. - Supporting the reception team with guest
requests and checking in, providing regular break cover - Concierge support – build and maintain a
working knowledge of the local (Chelsea) area, including restaurants, landmarks
and places of interest; provide helpful local info and recommendations and
support with transportation and restaurant reservations.
To say thank you, we have many perks
- Competitive
pay – We are proud that everyone who joins our group gets a competitive a
rate of pay, irrespective of age, plus you get service charge and tips on
top. - Treat
yourself once in a while with lots of retail and hospitality perks through
our Perkbox platform. - Excellent
discounts across our family of hotels – you will be entitled to 25% off
food & beverage in our hotels plus we offer an amazing staff rate of
£50 B&B per person across the group & your friends and family get
special rates too. - We
understand it’s OK not to be OK, so we offer an externally run
confidential helpline for any support you require about anything you might
need as part of our Employee Assistance Programme. - We
sustain you physically too, meals when you are on duty are free. - Everyone
can learn and develop - our development pathways are unique to us and are
the best in the business. - We
provide lots of opportunity to progress and move up – we have made
hundreds of internal promotions, including to General Manager level. - We
like
to say a special thank you for every year you are with us - our milestone
awards include Champagne, afternoon tea, or dinner for you and someone
special. When you reach the big milestones, you receive extra special
gifts on top like longer hotel stays, extra days off and a unique gift
especially chosen for you.
About our family of hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.
Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our stylish boutique townhouse in the heart of Chelsea – to see the whole group, take a look here www.brownswordhotels.co.uk
#J-18808-Ljbffr
Hotel Guest Services Assistant employer: Sydney House Chelsea
Sydney House Chelsea is an exceptional employer that values its team members and fosters a supportive work culture. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our staff can thrive in their roles. Located in the vibrant city of Chelsea, employees enjoy a dynamic environment where they can make a meaningful impact on guest experiences while being part of a dedicated and passionate team.
