Housekeeping Supervisor in London

Location: Sydney House Hotel Chelsea

Come and join our team as a Grounds Assistant and let your passion and personality shine. Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. As a Grounds Assistant, you will keep our grounds beautiful for our guests throughout the year. Experience in a similar role is essential.

Check out some of the key points about the role:

• No two days are ever the same in this role; often you won’t know what you’ll be doing until you come in on the day.
• You can’t be afraid to get your hands dirty.
• We want everyone to be safe, so health & safety compliance checks are an absolute must.
• Our gardens are the first thing our guests see when they arrive, so we want them looking perfect.
• Have the pleasure of training our new staff to be as wonderful as our current staff.
• We are one team, so we will all muck in from time to time, helping each other across departments.
• Work/life balance, or as it should be called life/work balance, is important to us all, so we will always try to be fair with our rotas. We just ask that you be flexible with us, so that we can be flexible with you.

To say thank you, we have many perks:

• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too; meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About the role:

Sydney House Hotel Chelsea is seeking a motivated and detail-oriented Housekeeping Supervisor to support the daily operation of the housekeeping department. The successful candidate will help maintain the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. This role would suit either an experienced Housekeeping Supervisor or an ambitious Room Attendant looking to take the next step in their hospitality career. Please note that this is a hands-on role and the expectation of the Housekeeping Supervisor would be to clean rooms on a daily basis. Being able to clean up to 12 rooms, at a high standard would be expected.

Key Responsibilities:

• Supervise and support the housekeeping team on a daily basis.
• Inspect guest rooms and public areas to ensure cleanliness and presentation standards are met.
• Ensure all hotel windows have been cleaned to Hotel's standard.
• Allocate daily tasks and room assignments efficiently.
• Train new housekeeping staff and provide ongoing guidance and support.
• Monitor stock levels of cleaning supplies and linens.
• Report maintenance issues promptly to the relevant department.
• Ensure health, safety, and hygiene procedures are followed at all times.
• Maintain excellent communication with Reception and Management teams.
• Help deliver an exceptional guest experience through high cleaning standards and attention to detail.

Requirements:

• Previous housekeeping experience within a hotel environment.
• Supervisory experience preferred but not essential.
• Strong attention to detail and organisational skills.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and holidays.
• Right to work in the UK.

What We Offer:

• Competitive hourly rate of £13.60 per hour.
• 40-hour contracted position.
• Supportive and friendly working environment.
• Opportunity for career progression within hospitality.
• Staff benefits and hotel discounts (where applicable).