At a Glance
- Tasks: Manage daily operations of a tool hire depot and assist customers.
- Company: Join Sydenhams, a family-run business celebrating 150 years of excellence!
- Benefits: Enjoy opportunities for growth and learning within a supportive team.
- Other info: Work in a dynamic environment serving local builders and DIY enthusiasts.
- Why this job: Be part of a friendly team that values customer service and expertise.
- Qualifications: Motivated individuals with a valid driver's license; experience preferred but not essential.
The predicted salary is between 24000 - 36000 £ per year.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Job Type: Full Time
Hours: Monday Friday
Location: Warminster
About Us:
Sydenhams are an established, family-run company that prides itself on our top-quality service, products, and people across every area of the business.
Our Hire Centres have a fleet of over 3,000 items across our network. Our knowledgeable team provides expert advice, competitive pricing, and outstanding customer service, helping both trade professionals and DIY customers find the right tools and equipment for every job.
The Role:
We are looking for a motivated and customer-focused Hire Controller to join our busy Hire Centre team.
This is a varied, hands-on role that combines customer service, administration, equipment preparation, and occasional driving duties. You will play a key role in the day-to-day running of the Hire Centre, ensuring customers receive excellent service while keeping our hire fleet maintained, tested, and ready for use.
For candidates with mechanical knowledge, there is also the opportunity to carry out servicing and repairs on a range of small hire equipment.
Key Responsibilities
- Answer incoming telephone enquiries and assist customers with hire bookings.
- Serve customers at the hire desk, providing advice and excellent customer service.
- Process hire contracts and equipment bookings using the company's computer system.
- Prepare, inspect, clean, and test hire equipment to ensure it is safe and ready for hire.
- Assist with loading and unloading customer vehicles safely and efficiently.
- Carry out occasional deliveries and collections of hire equipment.
- Support the servicing and repair of small hire equipment (where experience allows).
- Maintain a clean, organised, and safe working environment.
- Work closely with colleagues to ensure the smooth day-to-day operation of the Hire Centre.
About You:
The ideal candidate will be:
- Friendly and customer-focused.
- A team player with a positive, hands-on attitude.
- Organised and able to manage multiple tasks.
- Comfortable using computers and learning hire software. xgikmsk
- Knowledgeable about tools and machinery (preferred).
- Mechanically minded, with servicing or repair experience (advantageous but not essential Please click on the apply button to read the full job description
Hire Controller in Warminster employer: Sydenhams
Sydenhams is an excellent employer, offering a supportive and family-oriented work culture that values each employee's contribution. With full training provided for the Mill Operative role, there are ample opportunities for personal and professional growth within the timber and manufacturing industry. Located in Wickham, employees benefit from a dynamic environment where quality service and teamwork are at the forefront of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Warminster
✨Tip Number 1
Familiarise yourself with the tools and equipment that Sydenhams offers. Knowing the ins and outs of their product range will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any customer service experience you have. Since Sydenhams values putting customers first, sharing specific examples of how you've gone above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Demonstrate your teamwork skills. As you'll be working closely with a small team, mentioning past experiences where you've successfully collaborated with others can showcase your ability to fit into their work culture.
✨Tip Number 4
Research Sydenhams' history and values. Understanding their 150-year legacy and commitment to quality service will help you align your answers with their company ethos during the interview.
We think you need these skills to ace Hire Controller in Warminster
Some tips for your application 🫡
Understand the Company:Familiarise yourself with Sydenhams and their values, especially their commitment to customer service. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience:Emphasise any previous experience in tool hire or similar roles. If you have knowledge of tools and machinery, make sure to mention it clearly in your CV and cover letter.
Showcase Your Skills:Demonstrate your motivation, ambition, and teamwork skills in your application. Use specific examples from past experiences to illustrate how you embody these qualities.
Craft a Strong Cover Letter:Write a compelling cover letter that explains why you want to work at Sydenhams and how you can contribute to their success. Make it personal and engaging to stand out.
How to prepare for a job interview at Sydenhams
✨Show Your Knowledge of Tools and Equipment
Since the role involves managing a tool hire depot, it's crucial to demonstrate your understanding of various tools and machinery. Brush up on common tools used in the industry and be ready to discuss their applications during the interview.
✨Emphasise Customer Service Skills
Sydenhams values customer service highly, so be prepared to share examples of how you've provided excellent service in previous roles. Highlight your ability to communicate effectively and resolve customer issues.
✨Demonstrate Teamwork and Leadership
As you'll be working with a small team, it's important to showcase your ability to collaborate and lead. Share experiences where you successfully worked as part of a team or took initiative to guide others.
✨Express Your Motivation and Ambition
Sydenhams is looking for motivated and ambitious individuals. Be sure to convey your enthusiasm for the role and your desire to grow within the company. Discuss your career goals and how they align with the company's values.
