At a Glance
- Tasks: Assist customers, manage hire bookings, and maintain equipment in a hands-on role.
- Company: Join Sydenhams, a family-run business known for quality service and products.
- Benefits: Enjoy staff discounts, career development, and a supportive work environment.
- Other info: Full training provided; long-term career opportunities await!
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Customer-focused attitude, team player, and basic knowledge of tools preferred.
The predicted salary is between 20250 - 24750 £ per year.
Job Type: Full Time
Hours: Monday to Friday
Location: Warminster
About Us: Sydenhams are an established, family-run company that prides itself on our top-quality service, products, and people across every area of the business. Our Hire Centres have a fleet of over 3,000 items across our network. Our knowledgeable team provides expert advice, competitive pricing, and outstanding customer service, helping both trade professionals and DIY customers find the right tools and equipment for every job.
The Role: We are looking for a motivated and customer-focused Hire Controller to join our busy Hire Centre team. This is a varied, hands-on role that combines customer service, administration, equipment preparation, and occasional driving duties. You will play a key role in the day-to-day running of the Hire Centre, ensuring customers receive excellent service while keeping our hire fleet maintained, tested, and ready for use. For candidates with mechanical knowledge, there is also the opportunity to carry out servicing and repairs on a range of small hire equipment.
Key Responsibilities:
- Answer incoming telephone enquiries and assist customers with hire bookings.
- Serve customers at the hire desk, providing advice and excellent customer service.
- Process hire contracts and equipment bookings using the company's computer system.
- Prepare, inspect, clean, and test hire equipment to ensure it is safe and ready for hire.
- Assist with loading and unloading customer vehicles safely and efficiently.
- Carry out occasional deliveries and collections of hire equipment.
- Support the servicing and repair of small hire equipment (where experience allows).
- Maintain a clean, organised, and safe working environment.
- Work closely with colleagues to ensure the smooth day-to-day operation of the Hire Centre.
About You:
- The ideal candidate will be friendly and customer-focused.
- A team player with a positive, hands-on attitude.
- Organised and able to manage multiple tasks.
- Comfortable using computers and learning hire software.
- Knowledgeable about tools and machinery (preferred).
- Mechanically minded, with servicing or repair experience (advantageous but not essential).
- Physically capable of lifting and handling hire equipment.
- In possession of a full, valid driving licence.
- Experience in a similar role is beneficial but not essential, as full training will be provided.
What's in it for You?
- An impressive staff discount.
- Opportunities to learn and develop within the business.
- Cycle-to-work scheme.
- Friendly, supportive working environment.
- Long-term career opportunities with a well-established family business.
- And more!
How to Apply:
To apply for this role, please follow the instructions below. All correspondence will be treated in the strictest confidence.
Hire Controller in Warminster employer: Sydenhams Limited
Sydenhams is an excellent employer that values its employees and fosters a supportive work culture. With comprehensive training for the Trainee Kitchen and Bathroom Design Sales Consultant role, alongside impressive staff discounts and opportunities for personal growth, you will thrive in a family-run environment that prioritises exceptional service and teamwork in the heart of Frome.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Warminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sydenhams Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sydenhams Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sydenhams Limited:Your cover letter is your chance to shine! Tell us why you want to work at Sydenhams Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sydenhams Limited!
How to prepare for a job interview at Sydenhams Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
