At a Glance
- Tasks: Assist customers, manage hire bookings, and maintain equipment in a hands-on role.
- Company: Join Sydenhams, a family-run business known for quality service and products.
- Benefits: Enjoy staff discounts, career development, and a supportive work environment.
- Other info: Full training provided, with long-term career opportunities in a well-established company.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Customer-focused attitude, team player, and basic knowledge of tools preferred.
Job Type: Full Time
Hours: Monday - Friday
Location: Warminster
About Us: Sydenhams are an established, family-run company that prides itself on our top-quality service, products, and people across every area of the business. Our Hire Centres have a fleet of over 3,000 items across our network. Our knowledgeable team provides expert advice, competitive pricing, and outstanding customer service, helping both trade professionals and DIY customers find the right tools and equipment for every job.
The Role: We are looking for a motivated and customer-focused Hire Controller to join our busy Hire Centre team. This is a varied, hands-on role that combines customer service, administration, equipment preparation, and occasional driving duties. You will play a key role in the day-to-day running of the Hire Centre, ensuring customers receive excellent service while keeping our hire fleet maintained, tested, and ready for use. For candidates with mechanical knowledge, there is also the opportunity to carry out servicing and repairs on a range of small hire equipment.
Key Responsibilities:
- Answer incoming telephone enquiries and assist customers with hire bookings.
- Serve customers at the hire desk, providing advice and excellent customer service.
- Process hire contracts and equipment bookings using the company's computer system.
- Prepare, inspect, clean, and test hire equipment to ensure it is safe and ready for hire.
- Assist with loading and unloading customer vehicles safely and efficiently.
- Carry out occasional deliveries and collections of hire equipment.
- Support the servicing and repair of small hire equipment (where experience allows).
- Maintain a clean, organised, and safe working environment.
- Work closely with colleagues to ensure the smooth day-to-day operation of the Hire Centre.
About You: The ideal candidate will be:
- Friendly and customer-focused.
- A team player with a positive, hands-on attitude.
- Organised and able to manage multiple tasks.
- Comfortable using computers and learning hire software.
- Knowledgeable about tools and machinery (preferred).
- Mechanically minded, with servicing or repair experience (advantageous but not essential).
- Physically capable of lifting and handling hire equipment.
- In possession of a full, valid driving licence.
- Experience in a similar role is beneficial but not essential, as full training will be provided.
What's in it for You?
- An impressive staff discount.
- Opportunities to learn and develop within the business.
- Cycle-to-work scheme.
- Friendly, supportive working environment.
- Long-term career opportunities with a well-established family business.
- And more!
How to Apply: To apply for this role, please follow the instructions below. All correspondence will be treated in the strictest confidence.
Hire Controller employer: Sydenhams Limited
Sydenhams is an excellent employer that fosters a supportive and collaborative work culture, making it an ideal place for aspiring Trainee Kitchen and Bathroom Design Sales Consultants. With a focus on employee growth and development, we offer comprehensive training and career advancement opportunities within our family-run business, all while enjoying the vibrant community of Frome. Join us to be part of a team that values exceptional service and quality products, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Sydenhams Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Sydenhams Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Sydenhams Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Sydenhams Limited:This is your chance to really connect with the team at Sydenhams Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Sydenhams Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Sydenhams Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Sydenhams Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Sydenhams Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
