At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer experiences in a dynamic SaaS environment.
- Company: Join Sycurio, a leader in secure payment solutions for contact centres worldwide.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative culture focused on innovation and customer excellence.
- Why this job: Shape the future of customer delivery and make a real impact in a fast-paced industry.
- Qualifications: 10+ years in customer delivery roles, with strong leadership and communication skills.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Senior Manager of Customer Delivery role at Sycurio
At Sycurio, we’re redefining secure, seamless payment experiences for contact centres around the world. As the Senior Manager of Customer Delivery, you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we transition to a modern, enterprise-grade B2B SaaS platform.
Key Responsibilities
- Define and execute a world-class global customer delivery strategy that’s scalable, efficient, and customer‑obsessed.
- Lead and inspire the Customer Enablement, Telephony Integration, and Professional Services teams—empowering them to deliver excellence at every touchpoint.
- Act as a player‑coach, directly managing strategic customer engagements while scaling best practices across the team.
- Own and evolve the delivery roadmap—leveraging data, feedback, and performance metrics to continuously improve.
- Be the go‑to leader for cross‑functional collaboration, aligning Product, Engineering, and Sales & Marketing around a unified delivery vision.
- Champion the voice of the customer and partner within the CPTO org, ensuring their needs are central to our roadmap and delivery operations.
- Lead change initiatives that streamline systems, optimize talent, and elevate the end‑to‑end experience.
- Proactively manage customer and partner escalations, driving fast, clear resolution and long‑term trust.
- Own the partner delivery journey, ensuring seamless integration and co‑delivery where applicable.
Qualifications
- At least 10 years’ experience of leading similar Customer Delivery organizations, with at least 5 years in B2B SaaS.
- Technical fluency—ideally with a background in telephony systems, enterprise software, or digital platforms.
- Strategic mindset paired with strong executional muscle—you can think big and deliver fast.
- Excellent leadership and communication skills.
- Extensive professional services and portfolio management experience, along with demonstrable customer‑facing project delivery experience.
- An excellent work ethic with a passion for customer excellence and delivery.
- Ability to work effectively under pressure to meet deadlines and objectives.
- Ability to work collaboratively with peers, as well as part of a team.
- Excellent communication skills and experienced in handling customer escalations.
- Great problem‑solver with a strategic way of thinking.
- Good attention to detail and a relentless passion for improvement, with a strong focus on data and KPIs.
- Successful track record of customer excellence.
- Knowledge of the payments industry and the PCI Data Security Standards (Preferred).
Senior Manager of Customer Delivery employer: Sycurio
At Sycurio, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. As a Senior Manager of Customer Delivery, you will benefit from our commitment to professional growth, with ample opportunities for career advancement and skill development in the fast-paced B2B SaaS environment. Located in a vibrant area, our team enjoys a collaborative atmosphere that prioritises innovation and customer success, making Sycurio an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager of Customer Delivery
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer delivery. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Manager of Customer Delivery. Highlight your leadership skills and any relevant metrics you've achieved in previous roles to demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. So, go ahead and submit your application today!
We think you need these skills to ace Senior Manager of Customer Delivery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Manager of Customer Delivery role. Highlight your leadership experience in customer delivery and any relevant B2B SaaS background to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about redefining payment experiences and how your strategic mindset can help shape our global delivery model.
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled challenges in previous roles. We love seeing data-driven results and how you’ve improved customer experiences through innovative solutions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Sycurio
✨Know Your Customer Delivery Strategy
Before the interview, make sure you understand what a world-class customer delivery strategy looks like. Research Sycurio's approach to customer enablement and telephony integration, and think about how your experience aligns with their goals. Be ready to discuss specific strategies you've implemented in the past.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to inspire and lead teams. Prepare examples of how you've successfully managed teams in the past, especially in B2B SaaS environments. Highlight your ability to act as a player-coach and how you've empowered your team to deliver excellence.
✨Be Data-Driven
Sycurio values a data-driven approach, so come prepared with metrics that demonstrate your success in previous roles. Think about how you've used data to improve customer delivery processes and be ready to share specific examples during the interview.
✨Understand Cross-Functional Collaboration
This role requires collaboration across various departments. Familiarise yourself with how Product, Engineering, and Sales & Marketing work together at Sycurio. Be prepared to discuss how you've successfully navigated cross-functional relationships in your previous roles and how you can contribute to a unified delivery vision.
