Senior Product Manager in Guildford

Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide.

Sycurio is transforming its product function, and this role is central to that. As Senior Product Manager, you will be the second product hire in the business, reporting directly to the Head of Product. You and the Head of Product are the product function today — this is a genuine opportunity to shape how product works at Sycurio, not just fill a seat within an established process. You will own 2–3 products within the portfolio end to end: commercial fit and pricing, go-to-market enablement across both direct and channel routes, customer and partner engagement, and the operational detail of getting new capability into customers' hands smoothly.

Responsibilities:

• Product Strategy & Commercial: Own the full lifecycle for 2–3 products within the Sycurio portfolio, from roadmap through to commercial performance. Define and refine commercial fit and pricing for owned products, working closely with the Head of Product, Finance and Legal. Make prioritisation calls based on customer, partner and commercial input, balancing depth of capability against speed to market.
• GTM & Channel Enablement: Lead go-to-market enablement for owned products across both direct sales and channel/partner routes, working closely with Product Marketing (PMM). Build and maintain enablement materials, positioning and battlecards for direct sales teams and channel partners. Support partner-facing conversations on roadmap, integration and commercial models where product input is needed.
• Customer & Partner Engagement: Engage directly with customers and partners to gather feedback, validate problems, and shape roadmap decisions. Define and track the metrics that matter for owned products, using them alongside qualitative feedback to sanity-check roadmap decisions.
• Ways of Working — Building, Not Just Specifying: Work in a tiger team model — PM, engineer and tester. Actively prototype and build using modern AI coding tools, turning ideas into working software rather than static specs. Exercise judgement on when AI-assisted output is genuinely ready to ship.
• Cross-Functional Collaboration: Work closely with Engineering to plan and deliver against the roadmap within the tiger team structure. Partner with Finance and Legal on commercial and contractual aspects of product changes. Collaborate with the Head of Product to help define how the product function itself operates as it grows.

Skills and Experience:

• Essential: Senior product management experience owning commercial, GTM and full-lifecycle responsibilities. Genuine hands-on fluency with modern AI build tools, with concrete examples of things you’ve actually prototyped or shipped with them. Comfort operating without a large supporting cast and the flexibility to work across commercial, technical and customer-facing tasks yourself.
• Desirable: Experience in payments, contact centre technology, or another PCI/security-conscious environment. Familiarity with CCaaS ecosystems or similar partner platforms.

Qualifications: This role is judged primarily on demonstrated capability rather than formal credentials. A relevant degree or product management certification is welcome but not required.

Benefits & Culture: Sycurio has a genuinely collaborative, agile culture — small enough that your work has visible impact, with enough process maturity that things don’t feel chaotic. You’ll be trusted to make decisions and own outcomes rather than waiting to be told what to do.