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- Tasks: Lead product development to protect customers from fraud and enhance consumer safety.
- Company: NALA is revolutionising payments for the Next Billion, focusing on Africa and Asia.
- Benefits: Enjoy 35 days off, hybrid working, and a $1000 learning budget annually.
- Why this job: Join a mission-driven team shaping fintech and making a global impact.
- Qualifications: 5+ years in product management with strong technical and customer empathy skills.
- Other info: Remote work options available; fun monthly socials and themed snacks at the office.
The predicted salary is between 36000 - 60000 £ per year.
Our mission at NALA is to build payments for the Next Billion, transforming how money moves into Africa, Asia, and beyond. By building cutting-edge payment solutions, we simplify financial transactions for individuals and businesses alike, helping them thrive in a global economy. We are driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you are passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that is revolutionising financial empowerment on a global scale.
Your Mission: Our Fraud and Consumer Safety team protects NALA and its customers from fraud and general abuse. This includes building new tools for fraud prevention, detection, and mitigation. If you enjoy building features to protect our customers and our company against attacks and scams, then this is the role for you.
Your Responsibilities in this Role:
- Bring a sense of urgency to your work and inspire the team to unite under your leadership to deliver an incredible product.
- Take ownership of the consumer product to drive the product and business-planning process across cross-functional teams of the company.
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
- Develop product positioning and messaging that differentiates NALA and its features across primary market segments.
- Collaborate with design, engineering, research, legal, and compliance teams to refine your plan and execute it effectively.
- Speak to customers on a near-daily basis to understand needs and uphold our ethos of “customer first, always.”
- Develop an understanding of our users at a deep level and gauge customer needs to propose prospective solutions.
- Define initial product proposition and go-to-market strategies for new expansion markets.
- Meet with the C-suite to discuss financial data and ways to improve business operations.
Must-have requirements:
- Strong technical background due to the strong technical nature of the products being built.
- Proven experience shipping a breadth of high-quality consumer product features at a Fintech or Payments company.
- 5+ years of product management experience shipping world-class products at fast-growing companies with demonstrable engagement with Design, Engineering, and Leadership teams.
- Fluency in SQL and strong software engineering experience to interrogate product data and make informed decisions.
- Ability to distinguish between a bad MVP and a good one, with experience in product discovery methodologies.
- Strong empathy for customers and an unwillingness to compromise on user-centered design.
- Experience working with third parties, evaluating APIs and capabilities, mapping out integration plans, or evaluating different technology options.
Nice to have requirements:
- Understanding of customer needs from a UK, African, and Asian perspective.
- Ability to speak French or Swahili in addition to English.
Interview Process:
- Talent Screen with our People team to ensure experience and skill alignment for the role (30 minutes).
- Product Sense call with Sélim, Head of Product (45 minutes).
- Take-home written task.
- Task Review Session with Sélim, Head of Product & Nico, CTO (1 hour).
- Culture and Customer Empathy with Benji, CEO (30 minutes).
Benefits:
- 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore.
- Birthday Leave: Celebrate your special day with a bonus day off in that month.
- Enhanced Parental Leave: 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (after a 6-month probationary period).
- Global Workspace: Access to WeWork locations worldwide.
- Learning Budget: $1000 annually for learning and development.
- Hybrid Working: Work in the office three days a week (Monday, Wednesday, and Friday) for those who come to our Canary Wharf, London office.
- Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
- Monthly Socials: Join fun social events every month.
- Free Coffee: Enjoy barista-style coffee at your fingertips.
Product Manager, Fraud and Consumer Safety employer: Sybill
Contact Detail:
Sybill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager, Fraud and Consumer Safety
✨Tip Number 1
Familiarise yourself with the latest trends in fintech, especially those related to fraud prevention and consumer safety. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the fintech space, particularly those who have experience in product management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed product lifecycles in previous roles. Highlight your technical background and how it has contributed to your decision-making process.
✨Tip Number 4
Showcase your understanding of diverse markets, particularly in Africa and Asia. Being able to articulate customer needs from these regions will set you apart as a candidate who truly understands NALA's mission.
We think you need these skills to ace Product Manager, Fraud and Consumer Safety
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Manager position at NALA. Tailor your application to highlight your relevant experience in fraud prevention and consumer safety.
Highlight Technical Skills: Given the strong technical nature of the products, emphasise your technical background and experience with SQL. Provide specific examples of how you've used data to drive product decisions in your previous roles.
Showcase Customer Empathy: NALA values a customer-first approach. In your application, include examples of how you've engaged with customers to understand their needs and how that has influenced your product development process.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and demonstrate how your past experiences align with NALA's mission and values.
How to prepare for a job interview at Sybill
✨Understand the Product Landscape
Familiarise yourself with NALA's products and the fintech landscape, especially in Africa and Asia. Be prepared to discuss how your experience aligns with their mission of transforming financial transactions and how you can contribute to building innovative solutions.
✨Showcase Your Technical Skills
Since the role requires a strong technical background, be ready to demonstrate your proficiency in SQL and software engineering. Prepare examples of how you've used data to make informed product decisions and how you’ve collaborated with engineering teams in the past.
✨Emphasise Customer Empathy
NALA values a customer-first approach, so be prepared to share experiences where you've successfully identified customer needs and developed user-centred solutions. Highlight any direct interactions you've had with customers and how those insights shaped your product strategies.
✨Prepare for Cross-Functional Collaboration
The role involves working closely with various teams, including design, engineering, and compliance. Think of examples that showcase your ability to lead cross-functional projects and how you’ve effectively communicated and collaborated with diverse teams to achieve product goals.
