At a Glance
- Tasks: Be the first point of contact for clients seeking valuations and manage the sales process.
- Company: Join Sworders, a dynamic team focused on delivering exceptional customer service in the art and auction industry.
- Benefits: Enjoy flexible working hours, regular breaks, and company events while developing your skills.
- Other info: We welcome applications for part-time and flexible roles, perfect for students or those seeking balance.
- Why this job: This role offers a chance to thrive in a fast-paced environment and make a real impact.
- Qualifications: Strong organisational skills, excellent communication, and experience in client services are essential.
The predicted salary is between 28800 - 43200 £ per year.
Sworders' staff are the core strength of our business. As we expand we are always looking for the best talent to strengthen our momentum.
We set ourselves high expectations and employ those who want to challenge and improve themselves. If you think you have what it takes to join our skilled and personable team we would like to hear from you. Please click here to contact us.
Valuations Coordinator
Reports to: Office Manager
Department: Client Services
Location: Cambridge Road, Stansted Mountfitchet, Essex, CM24 8GE
Salary: On application, subject to experience
Outline summary
The Valuations Coordinator will be a key figure in Sworders' delivery of outstanding customer service, playing a crucial role as the first point of contact for those approaching Sworders for a formal valuation. This position is client facing, taking responsibility for the sales process for valuation work, customer onboarding, ensuring the smooth process of the service, managing the resources of the Valuation Team, organisation completion of reports and communication with customers.
Duties & Responsibilities
Dealing with enquiries for valuations from existing professional relationships and taking on organisation of assignments from senior valuers:
- Dealing with requests from customers and responding to all customers within agreed service levels.
- Describing and explaining our service in a manner that wins those assignments that we wish to accept.
- Collecting client data, entering onto our computer system, obtaining formal approval to our terms and other aspects of onboarding customers.
- Assigning appointments internally to valuers and managing client expectation regarding valuation timeframes and processes.
- Arranging a valuation appointment.
- Keeping in touch with customers, with a view to bringing in lots for future sale by auction from previous valuations.
Organising valuations and coordinating the resource allocation of the Valuation Team:
- Planning and organising our work to meet our agreed service standards.
- Effective communication and updating with the customer on progress.
- Arranging for typing of reports by the administration team.
- Ensuring reports meet our internal standards and styling.
- Working as part of team, to develop and improve our reports and service as part of a continual improvement process.
- Respond to emails and telephone calls, ensuring responses are within set timeframes and are answered in a professional manner, including appropriate sign off and contact details for further correspondence.
- Record valuation outcomes and track which valuations result in consignments.
- Maintain accurate records of all valuation activity and customer follow-up.
- Provide regular reports on completed valuations and subsequent business generated.
- Provide a high level of administrative support to the Valuation and wider team as needed.
Adhering to Sworders internal policies and procedures:
- Ensure familiarity and compliance with Sworders staff handbook and comply with all Sworders internal policies and procedures, including but not limited to Data Protection and Privacy Policies, Anti-Money Laundering processes.
- Contribute to a continuous improvement culture by providing feedback on process and service improvements.
- Attend sworders events where appropriate and availability allows.
- Provide support for Sworders initiatives and have a positive attitude to change and development.
Essential skills
- Highly organised with strong attention to detail.
- Excellent communication and interpersonal skills.
- Comfortable working in a client-facing role, handling sensitive or high-value transactions.
- Ability to manage multiple tasks and work to tight deadlines.
- Strong IT skills including use of CRM databases and Microsoft Office Suite.
- Experience in the art/auction industry is desirable but not essential.
- Understanding of how databases operate.
- Previous experience in a coordination or client service role, auction house or similar.
- Flexibility of hours at times of peek activity.
What We Offer
Family First
- Flexible working:We are committed to providing flexibility in how and where work is performed to support our diverse workforce
- Employee Assistance Programme:A confidential service offering resources to help you navigate personal and professional challenges
- Company events:Seasonal parties, school connections, charitable initiatives, and more
- Breaks:Encouraging regular breaks throughout the day, including the flexibility to take as long as needed for lunch
Development
- Education & Growth:We support and encourage staff to expand their skills and experiences through both internal and external opportunities
Sustainability
- Climate Perks:We offer paid 'journey days' to staff who choose land or sea travel over flying for holidays, empowering employees to act on their values
…and much more!
We encourage applications from both part time and flexible working and if you enjoy client interaction, thrive in a fast-paced environment, and are ready to be part of an evolving department, we would love to hear from you.
#J-18808-LjbffrValuations Coordinator in Stansted Mountfitchet employer: Sworder
Sworders is an exceptional employer that prioritises the well-being and development of its staff, offering a flexible working environment that supports a healthy work-life balance. With a strong focus on employee growth through various educational opportunities and a commitment to sustainability, Sworders fosters a collaborative and dynamic culture where team members are encouraged to challenge themselves and contribute to continuous improvement. Located in the picturesque Stansted Mountfitchet, Essex, employees enjoy a vibrant community atmosphere alongside engaging company events and initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Valuations Coordinator in Stansted Mountfitchet
✨Tip Number 1
Familiarise yourself with the art and auction industry. Even if you don't have direct experience, understanding the basics will help you communicate effectively with clients and colleagues, showcasing your enthusiasm for the role.
✨Tip Number 2
Brush up on your organisational skills. As a Valuations Coordinator, you'll need to manage multiple tasks and deadlines. Consider using tools like calendars or task management apps to demonstrate your ability to stay organised during the interview.
✨Tip Number 3
Practice your communication skills. Since this role is client-facing, being able to articulate your thoughts clearly and professionally is crucial. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Show your willingness to learn and adapt. Sworders values continuous improvement, so be prepared to discuss how you've embraced change in previous roles and how you can contribute to their culture of development.
We think you need these skills to ace Valuations Coordinator in Stansted Mountfitchet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Valuations Coordinator role. Emphasise your organisational abilities, communication skills, and any client-facing experience you have.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Sworders that attract you and how your background makes you a great fit for their team.
Highlight Relevant Experience:In your application, focus on any previous roles that involved coordination or client service, especially in the art or auction industry. Use examples to demonstrate your ability to manage multiple tasks and work under pressure.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Valuations Coordinator role.
How to prepare for a job interview at Sworder
✨Showcase Your Organisational Skills
As a Valuations Coordinator, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, demonstrating your ability to stay on top of deadlines and maintain attention to detail.
✨Demonstrate Excellent Communication
Since this role involves client interaction, practice articulating your thoughts clearly and professionally. Be ready to discuss how you've effectively communicated with clients in previous roles, especially in handling sensitive situations or high-value transactions.
✨Familiarise Yourself with the Company
Research Sworders and understand their values, services, and the art/auction industry. This knowledge will help you tailor your responses during the interview and show your genuine interest in the company and the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client enquiries. Think of specific scenarios where you had to resolve issues or improve processes, and be ready to share these examples during the interview.
