At a Glance
- Tasks: Manage client relationships and drive growth in the NHS healthcare sector.
- Company: Join Sword Health, a pioneering AI company transforming healthcare delivery.
- Benefits: Enjoy health insurance, flexible hours, equity shares, and a remote-first work culture.
- Other info: Dynamic startup environment with opportunities for rapid career growth.
- Why this job: Make a real impact on healthcare while working with cutting-edge AI technology.
- Qualifications: NHS experience and 2+ years in Customer Success or Account Management required.
The predicted salary is between 42879 - 67381 € per year.
At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real‐time treatment, not generic technology applied after the fact. As both a clinical‐centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.
Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI‐native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behaviour change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
Role
Sword Health is seeking a growth‐oriented CSM with an essential NHS background. You will manage the end‐to‐end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion.
What You Bring
- NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential.
- Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets).
- Data Fluency: You're a pro at using Excel/Google Sheets to tell a compelling story through metrics.
- Startup Grit: You're adaptable, highly organized, and bring a "no-ego" approach to a fast‐paced environment.
- AI Proficiency at Sword Health: AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three‐level framework — be ready to share real examples of how AI is already part of how you work.
What you'll be doing
- Lifecycle Management: Lead implementation and post‐sale experiences for a diverse portfolio, prioritising NHS accounts.
- Strategic Growth: Develop account plans to maximise lifetime value, identify expansion opportunities, and exceed clinical/economic targets.
- Project Oversight: Navigate NHS‐specific compliance and procurement frameworks to ensure seamless project delivery.
- Data‐Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and "storytell" product value.
- Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries.
What you need to have
- Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles).
- Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred).
- Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health.
- Communication: Exceptional presentation and "constructive push‐back" skills to align client expectations.
- Mindset: Highly organized, collaborative, "no-ego" approach, and a bias toward action in fast‐paced environments.
£42,879 - £67,381 a year. This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future.
In addition to our total compensation, Sword offers a number of benefits as listed below.
- Health insurance
- Meal allowance
- Equity shares
- Flexible working hours
- Remote‐first company
- Paid company holidays
- Free digital therapist for you and your family
Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Customer Success Manager, UK in London employer: Sword
At Sword, we pride ourselves on being an innovative employer that champions a culture of growth and collaboration. Our remote-first environment allows for flexible working hours, ensuring a healthy work-life balance while providing comprehensive benefits such as health insurance, equity shares, and access to free digital therapy for employees and their families. With a commitment to redefining healthcare through AI, we offer our team members the opportunity to make a meaningful impact in the lives of millions, all while fostering professional development in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially those who work at Sword or have NHS experience. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Show off your NHS knowledge! When you get the chance to chat with potential employers, make sure to highlight your understanding of NHS operations and stakeholder management. Share specific examples of how you've navigated complex environments before—this will set you apart from the crowd.
✨Tip Number 3
Be data-savvy! Brush up on your Excel and Google Sheets skills, and be ready to discuss how you've used data to drive success in previous roles. Bring some metrics to the table that showcase your impact—numbers speak louder than words!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure your application reflects your passion for AI and healthcare. Tailor your CV and cover letter to show how you can contribute to Sword's mission of transforming care delivery.
We think you need these skills to ace Customer Success Manager, UK in London
Some tips for your application 🫡
Show Your NHS Expertise:Make sure to highlight your experience with the NHS in your application. We want to see how your background can help us navigate the complex landscape of NHS procurement and governance.
Data is Key:Since we love data-driven insights, don’t forget to showcase your proficiency with Excel or Google Sheets. Share examples of how you've used data to tell a compelling story or drive results in your previous roles.
Be Yourself:We value a 'no-ego' approach, so let your personality shine through in your application. Show us how adaptable and organised you are, and how you thrive in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Sword
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of NHS operations and stakeholder management. Be ready to discuss specific examples from your experience that demonstrate your understanding of the procurement and governance processes within the NHS.
✨Showcase Your Data Skills
Since data fluency is key for this role, prepare to share how you've used tools like Excel or Google Sheets to analyse metrics and tell a compelling story. Bring examples of reports or dashboards you've created that highlight your analytical skills.
✨Demonstrate Your AI Proficiency
Sword values AI fluency, so be prepared to discuss how you've integrated AI into your work. Think about real-life scenarios where you've used AI to enhance productivity or improve processes, and be ready to explain these in detail.
✨Build Relationships Like a Pro
As a Customer Success Manager, relationship building is crucial. Prepare to talk about how you've managed client relationships in the past, including any strategies you've used to align expectations and handle difficult conversations.
