At a Glance
- Tasks: Manage client relationships and drive growth in the NHS healthcare sector.
- Company: Join Sword Health, a pioneering AI healthcare company transforming patient care.
- Benefits: Enjoy health insurance, flexible hours, equity shares, and a free digital therapist.
- Other info: Remote-first culture with opportunities for rapid career growth.
- Why this job: Make a real impact on healthcare while working with cutting-edge AI technology.
- Qualifications: NHS experience and 2+ years in Customer Success or Account Management required.
The predicted salary is between 42879 - 67381 € per year.
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real‑time treatment, not generic technology applied after the fact. As both a clinical‑centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.
Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI‑native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behaviour change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
Sword Health is seeking a growth‑oriented CSM with an essential NHS background. You will manage the end‑to‑end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion.
What You Bring- NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential.
- Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets).
- Data Fluency: You’re a pro at using Excel/Google Sheets to tell a compelling story through metrics.
- Startup Grit: You’re adaptable, highly organized, and bring a "no-ego" approach to a fast‑paced environment.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three‑level framework — be ready to share real examples of how AI is already part of how you work.
- Explorer (Level 1): Uses AI daily to boost personal productivity
- Builder (Level 2): Creates workflows and tools that elevate the whole team
- Integrator (Level 3): Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing- Lifecycle Management: Lead implementation and post‑sale experiences for a diverse portfolio, prioritizing NHS accounts.
- Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets.
- Project Oversight: Navigate NHS‑specific compliance and procurement frameworks to ensure seamless project delivery.
- Data‑Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and "storytell" product value.
- Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries.
- Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles).
- Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred).
- Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health.
- Communication: Exceptional presentation and "constructive push‑back" skills to align client expectations.
- Mindset: Highly organized, collaborative, "no-ego" approach, and a bias toward action in fast‑paced environments.
£42,879 - £67,381 a year. This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future.
UK - Sword Benefits & Perks- Health insurance
- Meal allowance
- Equity shares
- Flexible working hours
- Remote‑first company
- Paid company holidays
- Free digital therapist for you and your family
Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Customer Success Manager, UK employer: Sword
Sword Health is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee growth within the rapidly evolving field of AI-driven healthcare. With flexible working hours, comprehensive health benefits, and a commitment to equity shares, employees are empowered to thrive both personally and professionally while making a meaningful impact on global health outcomes. Join us in redefining care delivery and enjoy the unique advantage of being part of a remote-first company that values your contributions and fosters collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the NHS and let them know you're on the hunt for a Customer Success Manager role. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your NHS expertise! When you get the chance to chat with potential employers, make sure to highlight your experience navigating NHS procurement and stakeholder landscapes. This will show them you’re not just another candidate, but someone who truly understands their world.
✨Tip Number 3
Be data-savvy! Brush up on your Excel and Google Sheets skills so you can confidently discuss how you've used data to drive success in previous roles. Being able to tell a compelling story through metrics is key in this field, and it’ll set you apart from the competition.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining Sword Health. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Success Manager, UK
Some tips for your application 🫡
Show Your NHS Expertise:Make sure to highlight your experience with the NHS in your application. We want to see how your background aligns with navigating complex procurement and stakeholder landscapes, so don’t hold back on those details!
Data is Key:Since we love data-driven insights, include examples of how you've used tools like Excel or Google Sheets to tell a compelling story. Show us how you’ve tracked growth metrics and demonstrated ROI in your previous roles.
Be Authentic:We appreciate a 'no-ego' approach, so let your personality shine through in your application. Share real examples of your adaptability and how you thrive in fast-paced environments—this will help us get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Sword Health!
How to prepare for a job interview at Sword
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of NHS operations and stakeholder management. Be ready to discuss specific examples from your experience that demonstrate your understanding of the complexities involved in NHS procurement and governance.
✨Show Off Your Data Skills
Since data fluency is key for this role, prepare to showcase your proficiency with Excel or Google Sheets. Bring along examples of how you've used data to tell a compelling story or drive decisions in your previous roles.
✨Demonstrate Your AI Savvy
Sword values AI proficiency, so be prepared to share real-life examples of how you've integrated AI into your work. Whether it's using AI tools to enhance productivity or developing workflows, make sure you can articulate your level of AI fluency.
✨Be Ready to Build Relationships
As a Customer Success Manager, relationship building is crucial. Think of instances where you've acted as a trusted advisor to clients, managing both proactive strategies and reactive queries. Highlight your communication skills and ability to align client expectations.
