Sword is seeking a Service Desk Analyst in Glasgow to provide high-quality technical support across Managed Services environments, owning incidents from initial triage to resolution or escalation.
You will work with Windows, Microsoft 365, Outlook, Teams, AD/Entra ID, MFA and other business applications, communicating clearly and maintaining accurate ticket records.
This role emphasizes customer focus, service discipline, knowledge sharing and continual improvement within a supportive team.
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Service Desk Analyst - Flexible Hours & Career Growth in Glasgow employer: Sword Services Greece S.A.
Sword is an exceptional employer, offering a dynamic work culture that prioritises personal and professional growth. With a strong focus on flexible working arrangements and a comprehensive benefits package, including generous leave and health schemes, employees are empowered to thrive both in their careers and personal lives. The opportunity to work with cutting-edge technology in a diverse and inclusive environment makes Sword a standout choice for those seeking meaningful and rewarding employment in the data engineering field.
Contact Details:
Sword Services Greece S.A. Recruitment Team
