Sword Services Greece S.A. is seeking a Service Delivery Analyst to ensure services to customers and internal users are delivered effectively, meeting agreed SLAs and improving continuously.
The role emphasizes managing escalations during the ongoing Service Now upgrade and coordinating cross-team responses. You will monitor service performance, report on KPIs, manage stakeholder relationships, and drive governance and service improvement initiatives across incident, problem and change
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Service Delivery Analyst | ITIL, ServiceNow, SLA Champion in Glasgow employer: Sword Services Greece S.A.
Sword is an exceptional employer, offering a dynamic work culture that prioritises personal and professional growth. With a strong focus on flexible working arrangements and a comprehensive benefits package, including generous leave and health schemes, employees are empowered to thrive both in their careers and personal lives. The opportunity to work with cutting-edge technology in a diverse and inclusive environment makes Sword a standout choice for those seeking meaningful and rewarding employment in the data engineering field.
Contact Details:
Sword Services Greece S.A. Recruitment Team
