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- Tasks: Manage client relationships and drive growth in the NHS healthcare sector.
- Company: Sword Health is revolutionising healthcare with AI-driven solutions.
- Benefits: Health insurance, meal allowance, equity shares, and flexible working hours.
- Other info: Remote-first company with a collaborative culture and growth opportunities.
- Why this job: Join a mission to transform healthcare and make a real difference.
- Qualifications: NHS experience and 2+ years in Customer Success or Account Management.
The predicted salary is between 50000 - 60000 ÂŁ per year.
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real‑time treatment, not generic technology applied after the fact. As both a clinical‑centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.
Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI‑native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behaviour change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
Role
Sword Health is seeking a growth‑oriented CSM with an essential NHS background. You will manage the end‑to‑end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion.
What You Bring
- NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential
- Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets)
- Data Fluency: Proficient at using Excel/Google Sheets to tell a compelling story through metrics
- Startup Grit: Adaptable, highly organized, and bring a "no‑ego" approach to a fast‑paced environment
AI Proficiency at Sword Health
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three‑level framework—be ready to share real examples of how AI is already part of how you work. Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
- Explorer (Level 1): Uses AI daily to boost personal productivity
- Builder (Level 2): Creates workflows and tools that elevate the whole team
- Integrator (Level 3): Embeds AI into products and processes at scale
What You’ll Be Doing
- Lifecycle Management: Lead implementation and post‑sale experiences for a diverse portfolio, prioritising NHS accounts
- Strategic Growth: Develop account plans to maximise lifetime value, identify expansion opportunities, and exceed clinical/economic targets
- Project Oversight: Navigate NHS‑specific compliance and procurement frameworks to ensure seamless project delivery
- Data‑Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and "story‑tell" product value
- Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries
What You Need To Have
- Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles)
- Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred)
- Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health
- Communication: Exceptional presentation and "constructive push‑back" skills to align client expectations
- Mindset: Highly organized, collaborative, "no‑ego" approach, and a bias toward action in fast‑paced environments
This range includes base, variable and equity.
UK - Sword Benefits & Perks
- Health insurance
- Meal allowance
- Equity shares
- Flexible working hours
- Remote‑first company
- Paid company holidays
- Free digital therapist for you and your family
Note
Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success Manager, UK in London employer: Sword Health
Contact Detail:
Sword Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the NHS and let them know you're on the hunt for a Customer Success Manager role. Personal referrals can make a huge difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by brushing up on your NHS knowledge. Be ready to discuss how you’ve navigated complex procurement processes or managed stakeholder relationships in the past. Show us you know your stuff!
✨Tip Number 3
Don’t forget to showcase your data fluency! Bring examples of how you've used Excel or Google Sheets to drive insights and tell compelling stories. We love candidates who can back up their claims with solid metrics.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Sword Health team.
We think you need these skills to ace Customer Success Manager, UK in London
Some tips for your application 🫡
Show Your NHS Expertise: Make sure to highlight your experience with the NHS in your application. We want to see how your background can help us navigate the complex landscape of NHS procurement and governance.
Be Data-Driven: Since data fluency is key for this role, include examples of how you've used tools like Excel or Google Sheets to tell a compelling story through metrics. We love seeing how you can demonstrate ROI and product value!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with our job description. Show us why you're the perfect fit for Sword Health.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sword Health
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of NHS operations and stakeholder management. Be ready to discuss specific examples from your experience that demonstrate your understanding of the complexities involved in NHS procurement and governance.
✨Show Off Your Data Skills
Since data fluency is key for this role, prepare to showcase your proficiency with Excel or Google Sheets. Bring along examples of how you've used data to tell a compelling story or drive decisions in your previous roles.
✨Demonstrate Your AI Savvy
Sword values AI proficiency, so be prepared to share real-life examples of how you've integrated AI into your work. Whether it's using AI tools to enhance productivity or developing workflows, make sure you can articulate your experience clearly.
✨Build Relationships Like a Pro
As a Customer Success Manager, relationship building is crucial. Think of ways you've acted as a trusted advisor in past roles and be ready to discuss how you manage both proactive strategies and reactive queries effectively.