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For Companies At a Glance
- Tasks: Lead product initiatives and enhance operational efficiency in a dynamic tech environment.
- Company: Join Sword Health, a pioneering AI healthcare company transforming lives globally.
- Benefits: Enjoy comprehensive health insurance, equity shares, flexible hours, and remote work options.
- Why this job: Make a real impact in healthcare while collaborating with innovative teams.
- Qualifications: 4-6 years in product operations or program management; strong analytical and communication skills.
- Other info: Remote-first culture with opportunities for career growth and development.
The predicted salary is between 80000 - 100000 £ per year.
About the Company
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword’s 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund.
Position Overview
The Chief of Staff for Product & Platform supports the execution and operational effectiveness of a specific product and the platform team. The role ensures that product initiatives are well-coordinated, priorities are clearly defined, and teams have the operational structure and insights needed to deliver efficiently. Working closely with Product, Engineering, and Platform leaders, this role helps translate strategic priorities into actionable plans, maintains visibility over ongoing initiatives, and ensures alignment across stakeholders. The position plays a key role in improving operational processes, tracking performance metrics, and enabling teams to scale product delivery effectively.
Team
This role partners closely with the Product and Platform teams, collaborating with engineering, product management, operations, and other cross-functional stakeholders. The position supports planning, coordination, and execution of product initiatives, ensuring alignment on priorities, timelines, and delivery milestones while enabling efficient collaboration across teams.
Responsibilities
- Support the execution of the product roadmap and platform initiatives, ensuring alignment across teams and stakeholders.
- Coordinate cross-functional collaboration between Product, Engineering, Platform, and other internal teams to ensure smooth delivery of initiatives.
- Maintain visibility over product initiatives, timelines, dependencies, and risks, ensuring teams remain aligned and informed.
- Track progress of key product and platform projects, ensuring milestones and deliverables are met.
- Facilitate team operating cadence, including planning sessions, sprint reviews, and initiative tracking.
- Help structure and prioritize workstreams to support efficient product delivery and execution.
- Monitor and analyze product and operational performance metrics to support data-driven decision-making.
- Develop and maintain dashboards, reports, and scorecards to track progress, performance, and impact of product initiatives.
- Identify opportunities to improve processes, workflows, and operational efficiency within the product organization.
- Identify operational gaps or inefficiencies and help implement scalable processes and best practices for product operations.
- Improve documentation, workflows, and collaboration practices to enhance team efficiency and transparency.
Qualifications
- Bachelor’s degree in Business, Engineering, Operations, or a related field.
- 4–6 years of experience in Product Operations, Program Management, Business Operations, or a related role.
- Strong project and stakeholder management skills, with experience coordinating cross-functional teams.
- Strong analytical and data-driven mindset, with experience working with product or operational metrics.
- Excellent communication and organizational skills.
- Ability to work effectively in fast-paced, product-focused environments.
- Experience working with product and engineering teams in technology companies.
- Familiarity with product development processes (Agile, sprint planning, roadmap management).
- Experience building dashboards, reporting frameworks, or operational metrics.
- Interest in improving product delivery processes and operational efficiency.
Benefits – United States
- Comprehensive health, dental and vision insurance.
- Equity shares.
- Discretionary PTO plan.
- Parental leave.
- 401(k).
- Flexible working hours.
- Remote-first company.
- Paid company holidays.
- Free digital therapist for you and your family.
Benefits – Portugal
- Health, dental and vision insurance.
- Meal allowance.
- Equity shares.
- Remote work allowance.
- Flexible working hours.
- Work from home.
- Discretionary vacation.
- Snacks and beverages.
- English class.
US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. Please note that this position does not offer relocation assistance. If in Portugal, candidates must possess a valid EU visa and be based in Portugal.
Equal Employment Opportunity
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Compensation
This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Chief of Staff in London employer: Sword Health
Contact Detail:
Sword Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief of Staff in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Sword Health. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Sword Health's products and initiatives. Knowing their AI Care platform inside out will show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Chief of Staff role. Highlight your experience in product operations and how you can help improve processes at Sword Health.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sword Health team.
We think you need these skills to ace Chief of Staff in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Chief of Staff role. Highlight your experience in product operations and project management, and show us how your skills align with our mission at Sword Health.
Showcase Your Analytical Skills: We love data-driven decision-making! Include examples of how you've used metrics to improve processes or track performance in your previous roles. This will help us see your analytical mindset in action.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and how you can contribute to our team without getting lost in complex terms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sword Health
✨Know the Company Inside Out
Before your interview, dive deep into Sword Health's mission and values. Understand their AI Care platform and how it’s revolutionising healthcare. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in the role.
✨Showcase Your Cross-Functional Experience
As a Chief of Staff, you'll be coordinating between various teams. Be ready to share specific examples of how you've successfully managed cross-functional projects in the past. Highlight your stakeholder management skills and how you’ve facilitated collaboration to achieve common goals.
✨Prepare for Data-Driven Discussions
Sword Health values an analytical mindset. Brush up on key performance metrics relevant to product operations and be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of dashboards or reports you've created to track progress and performance.
✨Demonstrate Your Problem-Solving Skills
Think of instances where you've identified operational gaps and implemented solutions. Be ready to discuss how you improved processes or workflows in your past roles. This will show that you can contribute to enhancing operational efficiency at Sword Health.