Sword Group is seeking a Support Coordinator to manage day-to-day software support services, coordinating with customers, engineers, and sales to ensure incidents, maintenance and service commitments are met.
You will monitor performance, provide updates, plan maintenance, manage on-call rota, and help drive improvements across the support function. Strong organisational skills and experience with ticketing platforms are essential.
#J-18808-Ljbffr
Support Operations Coordinator - Flexible Work & Growth employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
