Sword Group is seeking a Service Delivery Analyst in the UK to ensure services for customers and internal users meet agreed SLAs and continuously improve. The role involves managing escalations during a ServiceNow upgrade and coordinating cross-functional teams.
We value strong communication, stakeholder management, and analytical reporting skills to drive service improvements and governance reporting across suppliers and operations.
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Strategic Service Delivery Analyst (ITIL/ServiceNow) employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
