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- Tasks: Lead the governance and optimisation of our ServiceNow platform for IT transformation.
- Company: Global organisation focused on strategic IT transformation and innovation.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of IT with cutting-edge technology and a high-performing team.
- Qualifications: Deep ServiceNow expertise and strong stakeholder engagement skills required.
- Other info: Regular travel to offices in Aberdeen and Glasgow expected.
The predicted salary is between 48000 - 72000 £ per year.
A new opportunity has been created for a strategic, technically proficient, and experienced ServiceNow Platform Owner / Manager to lead the governance, development, and optimisation of our ServiceNow environment. This pivotal role will drive the delivery of a best-in-class enterprise platform that enables IT transformation, operational excellence, and innovation.
The role can be based anywhere in the UK but there will be an expectation for regular travel to our offices, particularly in Aberdeen and Glasgow. The ideal candidate will bring deep ServiceNow expertise, proven delivery experience, and exceptional stakeholder engagement skills to define and deliver the ServiceNow vision and roadmap across ITSM, CSM, ITOM, HAM, and other modules.
You will shape the platform roadmap to deliver exceptional customer and platform user experiences, drive operational efficiency through workflows, automation, and integrated portals, and enable data-driven decision making and future AI innovation.
In this high-impact role within a global organisation undergoing strategic IT transformation, you will lead a high-performing team of developers, administrators, and analysts, manage vendors, and ensure the ServiceNow platform delivers maximum business value in alignment with enterprise strategy, architecture, and governance principles.
ServiceNow Platform Manager employer: Sword Group
Contact Detail:
Sword Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral that could get your foot in the door.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work with ServiceNow, don’t hesitate to share them during interviews. It’s a great way to demonstrate your expertise and how you can add value to the team.
✨Tip Number 3
Prepare for the interview by researching the company’s current use of ServiceNow. Understanding their specific challenges and how you can help solve them will make you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find your application.
We think you need these skills to ace ServiceNow Platform Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Manager role. Highlight your relevant experience, especially in governance and optimisation of platforms. We want to see how your skills align with our vision for IT transformation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in ServiceNow and how you’ve driven operational excellence. Let us know what excites you about joining StudySmarter!
Showcase Your Stakeholder Engagement Skills: In this role, you'll be engaging with various stakeholders. Make sure to highlight your communication and collaboration skills in your application. We love seeing candidates who can build strong relationships and drive results through teamwork!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of the StudySmarter family!
How to prepare for a job interview at Sword Group
✨Know Your ServiceNow Inside Out
Make sure you brush up on all things ServiceNow before the interview. Familiarise yourself with the latest features, modules like ITSM and CSM, and any recent updates. Being able to discuss specific functionalities and how they can drive operational excellence will show your deep expertise.
✨Showcase Your Leadership Skills
As a ServiceNow Platform Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in driving projects or initiatives. Highlight your stakeholder engagement skills and how you've navigated complex relationships to achieve results.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to platform governance and optimisation. Think about how you would approach challenges like integrating new modules or improving user experience. Practising these scenarios can help you articulate your thought process clearly.
✨Align with Their Vision
Research the company's goals and how they align with your vision for the ServiceNow platform. Be ready to discuss how you can contribute to their IT transformation journey and drive innovation. Showing that you understand their strategic direction will set you apart from other candidates.
