Sword is a leading provider of business technology solutions, delivering transformation in energy, public and finance sectors. The Service Desk Analyst will own incidents and requests, investigate issues, and provide professional, timely support while maintaining high service standards.
The role emphasizes structured problem solving, knowledge sharing and continual improvement across the Service Desk Operations team.
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Service Desk Specialist – ITIL & ServiceNow employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
