At a Glance
- Tasks: Provide 1st line IT support and manage incidents/requests in a fast-paced environment.
- Company: Join Sword Group, a dynamic tech company focused on innovation and service excellence.
- Benefits: Flexible working hours, career growth opportunities, and a supportive team culture.
- Other info: Opportunity to escalate issues and grow within a broad technology services environment.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: Strong communication skills and a passion for IT troubleshooting.
The predicted salary is between 40000 - 50000 £ per year.
Sword Group is seeking an experienced Service Desk Analyst to join a fast-paced team providing 1st line IT support and incident/request logging, with escalation to 2nd/3rd line when necessary.
The role emphasizes ITIL-aligned processes, KPI/SLA delivery and proactive service management.
The position requires strong communication, IT troubleshooting skills and a customer-focused mindset, with a pathway to grow within a broad technology services environment.
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Service Desk Pro - 1st Line IT Support (Flexible) employer: Sword Group
Sword Group is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Glasgow. With a strong emphasis on employee growth, we offer extensive training opportunities and encourage professional development, particularly for those passionate about network engineering and security. Our commitment to delivering impactful projects in critical sectors ensures that our team members are engaged in meaningful work while enjoying a collaborative and supportive environment.
