Sword Group is seeking a Service Desk Analyst to provide high-quality technical support across Managed Services environments. You will take ownership of incidents and requests, investigate issues, and escalate where needed, ensuring clear communication and adherence to service levels.
The role emphasizes ownership, knowledge sharing and continual improvement to deliver a professional customer experience. The candidate should have MSP/Service Desk experience, ITIL understanding, and hands-on
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Service Desk Analyst — Flexible ITIL Support Expert employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
