Sword is a leading provider of business technology solutions and we are seeking a Service Delivery Analyst. The role ensures services delivered to customers and internal users meet agreed SLAs and KPIs, with a focus on continuous improvement.
You will be involved in managing escalations during a Service Now upgrade, coordinating multiple teams, and delivering governance dashboards while adhering to ITIL practices and strong customer service standards.
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Service Delivery Lead | ITIL, ServiceNow & SLAs employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
