At a Glance
- Tasks: Lead and enhance the Managed Services Service Desk for enterprise environments.
- Company: Sword Group, a growing Managed Service Provider in Aberdeen.
- Benefits: Flexible working, comprehensive benefits package, and career growth opportunities.
- Why this job: Transform service desk operations and make a real impact in a dynamic environment.
- Qualifications: Strong leadership experience in incident management and service improvement.
The predicted salary is between 55000 - 65000 £ per year.
Sword Group in Aberdeen is seeking a Service Desk Operations Manager to lead and mature the Managed Services Service Desk across enterprise environments. You will drive governance, service maturity, and continual improvement, transforming the desk into a proactive, data-driven capability aligned with ITIL practices.
The role offers flexible working and a comprehensive benefits package within a growing MSP. Ideal for senior leaders with strong incident, escalation, and service improvement.
Senior Service Desk Operations Leader - Flexible Working employer: Sword Group
Sword Group is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Glasgow. With a strong emphasis on employee growth, we offer extensive training opportunities and encourage professional development, particularly for those passionate about network engineering and security. Our commitment to delivering impactful projects in critical sectors ensures that our team members are engaged in meaningful work while enjoying a collaborative and supportive environment.
