Sword is seeking a Senior Service Desk Analyst to take ownership of incidents and requests within a busy MSP service desk. You will provide expert technical support, follow ITIL processes, and guide peers while driving service quality and customer outcomes across Windows, M365, AD and business apps.
You will work with ServiceNow, contribute to knowledge base and continual improvement, and help maintain service levels and client satisfaction in a fast-paced environment.
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Senior Service Desk Lead - ITIL & Customer Focus employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
