Sword Group is seeking a Senior Service Desk Analyst to provide senior technical and operational capability within the Service Desk Operations function across Managed Services environments.
You will own incidents and requests, resolve or escalate complex issues, and guide peers to maintain high service quality and customer outcomes. Location: UK; strong ITIL, ServiceNow, and cross-team collaboration are essential.
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Senior Service Desk Lead - Incident Mastery employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
