Sword Group is seeking a Senior Service Desk Analyst to provide senior technical and operational capability within our Service Desk Operations. You will own Incidents and Requests end-to-end, guiding complex issues to resolution while maintaining service quality.
You will mentor colleagues, support operational standards, and help ensure the Service Desk delivers exceptional customer outcomes across UK environments.
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Senior Service Desk Analyst: Ownership & Expert Support employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
