Sword is a leading provider of business technology solutions and services. The Service Desk Analyst role focuses on high-quality technical support, ownership of incidents, and consistent customer experience across Sword's Managed Services environments.
The successful candidate will manage incidents and requests, follow ITIL-aligned processes, and collaborate across resolver teams to ensure timely resolutions and ongoing service improvements.
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Service Desk Analyst - Flexible IT Support & Ownership in Newcastle employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
