Sword Group is seeking a Senior Service Desk Analyst in the UK to provide senior technical and operational capability within Service Desk Operations. You will own incidents and requests, guide peers, and ensure service delivery meets agreed levels while maintaining a strong customer focus.
The role requires significant MSP/service desk experience, ITIL knowledge, and hands-on support across Windows, Microsoft 365, AD and related business applications.
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Senior Service Desk Analyst | Ownership & Expert Support in Newcastle employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
