Sword Group is seeking a Service Desk Analyst to deliver high-quality technical support across our Managed Services environments in the UK. You will own Incidents and Requests from investigation to resolution, adhering to SLAs, documenting thoroughly and escalating where necessary.
The role emphasizes structured problem-solving, strong customer communication and collaboration with resolution teams to maintain service quality and continuous improvement.
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Service Desk Analyst — Flexible Hours, Customer Impact in Manchester employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
