Sword Group is seeking a Senior Service Desk Analyst to provide senior technical and operational capability within the Service Desk Operations function in the UK. You will own incidents and requests end-to-end, offering effective technical support across enterprise environments while maintaining service levels and customer commitments.
You will guide peers, ensure quality ticketing and documentation, and drive improvements in knowledge, problem management and customer experience within a
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Senior Service Desk Lead – MSP Excellence in Manchester employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
