Sword Group in the United Kingdom is seeking a Senior Service Desk Analyst to take ownership of incidents and requests, providing senior technical support across managed services environments and guiding colleagues.
You will maintain high-quality tickets, follow ITIL processes, and escalate where needed while delivering excellent customer outcomes. This role offers a structured career path within a values-driven MSP.
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Senior Service Desk Lead — ITIL Expert & Customer Champion in Manchester employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
