Sword Group is seeking a Service Delivery Analyst to ensure services to customers and internal users are delivered effectively, meet agreed SLAs and KPIs, and drive continuous improvement. The role involves managing escalations during the Service Now upgrade and coordinating multiple teams to resolve issues.
Key duties include governance reporting, stakeholder engagement, incident/problem/change support, and proactive service improvement initiatives, leveraging ITIL practices and ServiceNow
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Service Delivery Analyst — ITIL, ServiceNow & Improvements in Inverness employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
