Sword Group is seeking a Head of Service Delivery Management to lead and mature our service delivery function across a diverse portfolio of managed service customers in the UK. The role emphasizes governance, operating model design, and senior stakeholder engagement to ensure outstanding service performance.
You will build high-performing teams, set governance standards, and drive continual improvement initiatives to elevate service maturity and customer satisfaction.
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Head of Service Delivery: Lead Operational Excellence employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
