At a Glance
- Tasks: Lead a team to enhance service delivery and improve management processes.
- Company: Sword Group, a dynamic company in Aberdeen City.
- Benefits: Flexible working hours and a comprehensive benefits package.
- Other info: Great personal development opportunities in a diverse environment.
- Why this job: Make a real impact on service delivery while building customer relationships.
- Qualifications: ITIL qualifications and experience in service management roles.
The predicted salary is between 50000 - 65000 £ per year.
Sword Group in Aberdeen City is seeking a Service Delivery Manager to improve service delivery and ensure adherence to KPIs and SLAs.
The role involves leading a team to enhance service management processes in a diverse environment.
Ideal candidates will have ITIL qualifications and experience in service management roles, with a focus on building customer relationships.
The position offers flexible working and a comprehensive benefits package including personal development opportunities.
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We think you need these skills to ace Global Service Delivery Lead - ITIL & Multi-Contract
ITIL Qualifications
Service Management
KPI Adherence
SLA Compliance
Team Leadership
Customer Relationship Management
Process Improvement
