Sword Group is seeking a Service Desk Analyst to provide high-quality technical support across our Managed Services environments. You will own incidents, investigate issues, resolve where possible and escalate when needed, while maintaining accurate records and professional customer interaction.
The role emphasizes structured problem solving, knowledge sharing and continual service improvement within a collaborative Service Desk Operations team.
Service Desk Analyst - Flexible Work & Career Growth in Glasgow employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
