Sword Group is seeking a Service Desk Analyst to deliver high-quality technical support within our Managed Services environments. You will take ownership of incidents and requests, investigate issues and escalate when needed, ensuring a professional customer experience.
The role emphasizes ITIL-based processes, clear communication, accurate ticketing in ServiceNow, and collaboration with multiple resolver teams to meet SLA targets.
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Service Desk Analyst: Flexible, Customer-Focused Support in Glasgow employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
