Sword Group is seeking a Senior Service Desk Analyst to join our Service Desk Operations in the UK. You will own complex incidents and requests, providing senior technical guidance and ensuring high-quality customer outcomes.
In this role you will use ITIL practices, ServiceNow, and strong troubleshooting to deliver timely resolutions while mentoring peers and maintaining service standards across multiple environments.
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Senior Service Desk Analyst: ITIL, ServiceNow & Support in Glasgow employer: Sword Group
Sword Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead transformative AI solutions. Located in a dynamic environment, the company offers robust professional development opportunities, mentorship from experienced engineers, and the chance to work on cutting-edge projects that drive real business impact. Join us to be part of a forward-thinking team that values creativity and growth.
