At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement across the organisation.
- Company: Join Sword Group, a leader in IT services with a focus on performance and stability.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to grow in a regulated industry with a supportive team.
- Why this job: Make a real impact by enhancing IT services and engaging with key stakeholders.
- Qualifications: ITIL Foundation certification and experience with ServiceNow in Agile settings.
The predicted salary is between 50000 - 65000 £ per year.
Sword Group is seeking an experienced Service Delivery and Service Improvement professional to drive the ongoing performance, stability, and continuous enhancement of IT services across the organisation.
You will lead service delivery management, performance monitoring, and incident escalation while engaging stakeholders and governing suppliers.
The role requires ITIL Foundation certification, Service Now experience, and proven ability to work in Agile environments within regulated industries.
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IT Service Delivery Lead: Performance & Improvement in Glasgow employer: Sword Group
Sword Group is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Glasgow. With a strong emphasis on employee growth, we offer extensive training opportunities and encourage professional development, particularly for those passionate about network engineering and security. Our commitment to delivering impactful projects in critical sectors ensures that our team members are engaged in meaningful work while enjoying a collaborative and supportive environment.
