Digital Change Analyst (Copilot Adoption) in Glasgow

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

The purpose of this role is to support our Change Managers with the development, planning, logistics and embedding of the changes being developed in our client's programmes.

• Support the design and delivery of change plans, journeys, and engagement activities relative to Copilot adoption
• Deliver change campaigns and experiences to support the adoption and embedding of initiatives delivered by wider teams (e.g. Group IT / OT)
• Contribute to the successful rollout of change at a project level, ensuring alignment with wider programme objectives
• Analyse stakeholder groups to identify impacts, risks, and adoption challenges
• Assist in the creation of communication materials, training content, and engagement collateral
• Track and report on change metrics such as readiness, engagement, and adoption
• Maintain change documentation, tools, and templates in line with agreed frameworks
• Apply recognised change management approaches, with a preference for certified practitioners (e.g. Prosci, CCMP)

Requirements:

• Well developed understanding of Copilot and Microsoft 365
• Good communication skills, both written and verbal
• Ability to take information and create visuals that bring this to life
• Excellent organisational skills and detail-orientated
• Analytical skills
• Must be a team player and able to work collaboratively with and through others
• Familiar with project management approaches, tools and phases of the project lifecycle – both Waterfall and Agile
• Support Communication campaigns and strategies
• Identify key business impacts of change
• Develop training content and learning paths
• Engage key stakeholders and their teams
• Identify risks, issues and opportunities
• Collaborate with Project Teams
• Support end-user adoption of new tools and ways of working
• Experience as a Change & Adoption Analyst or similar role
• Knowledge of Prosci/ADKAR methodology and change management strategy
• Strong communication and stakeholder management skills

Benefits:

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.