At a Glance
- Tasks: Provide 2nd and 3rd line support for desktop and cloud applications.
- Company: Join Sword, a leader in tech solutions with a focus on collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Other info: Opportunity to work with cutting-edge technology in a supportive environment.
- Why this job: Be part of a dynamic team solving complex issues and enhancing client experiences.
- Qualifications: Experience in applications support and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Sword is seeking an experienced Applications Support Analyst to provide 2nd and 3rd line support across a mix of desktop‑installed and cloud‑based applications.
You will work across Windows environments and collaborate with third‑party vendors to resolve complex issues.
In this role you’ll triage incidents, manage integrations via APIs, and help maintain ITSM records in Service Now, ensuring reliable end‑to‑end service delivery for multiple client environments.
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Applications Support Analyst – Cloud & Windows Specialist in Glasgow employer: Sword Group
Sword Group is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Glasgow. With a strong emphasis on employee growth, we offer extensive training opportunities and encourage professional development, particularly for those passionate about network engineering and security. Our commitment to delivering impactful projects in critical sectors ensures that our team members are engaged in meaningful work while enjoying a collaborative and supportive environment.
