At a Glance
- Tasks: Provide 2nd and 3rd line support for critical applications across various customer environments.
- Company: Join a dynamic team focused on delivering top-notch application support.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Other info: Great opportunities for career development in a fast-paced environment.
- Why this job: Make a real difference by solving complex problems and supporting vital business operations.
- Qualifications: Experience in application support with strong troubleshooting and communication skills.
The predicted salary is between 45000 - 50000 £ per year.
We are seeking an experienced Applications Support Analyst to provide general application support across a suite of desktop-installed and cloud-based applications that are critical to our customers' business operations. The role involves delivering 2nd and 3rd line support across multiple customer environments and working closely with third-party application vendors.
What You Will Do
- Provide 2nd and 3rd line application support across multiple customer environments.
- Triage, diagnose, and resolve incidents and service requests relating to business and technical applications.
Why It Might Be a Fit
- Proven experience in a similar Application Support Analyst role, ideally within an MSP or multi-customer environment.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent communication and interpersonal skills, able to work effectively with both technical and non-technical stakeholders.
Requirements
- Proven experience in a similar Application Support Analyst role.
- Experience supporting enterprise or departmental business and technical applications across a Windows desktop estate.
- Current experience managing application vendors during complex troubleshooting and escalation scenarios.
- Demonstrable experience working with application prerequisites and dependencies.
- Experience managing and troubleshooting external API calls, integrations, and data feeds between applications.
- Solid understanding of ITIL principles and service management processes.
- Ability to manage multiple priorities in a fast-paced environment.
- Exposure to Microsoft Power Platform (Power Apps, Power Automate).
- Familiarity with Dynamics 365, SharePoint Online, and Microsoft 365 ecosystems.
- Experience using ITSM tools such as ServiceNow.
- Knowledge of SQL or database-driven applications.
- Basic scripting experience (e.g. PowerShell) to support automation and troubleshooting.
Benefits
- Competitive Salary
- Personalised Career Development
- Flexible working
- Generous annual leave allowance
- Enhanced family friendly benefits
- Pension scheme
- Access to private health
- Well-being and insurance schemes
- Employee assistance programme
- Discounted cash plan
Applications Support Analyst in Glasgow employer: Sword Group
As an Applications Support Analyst with us, you'll join a dynamic team that values innovation and collaboration in a fast-paced environment. We offer competitive salaries, personalised career development opportunities, and a flexible working culture that prioritises work-life balance, alongside generous annual leave and enhanced family-friendly benefits. Our commitment to employee well-being is reflected in our comprehensive health schemes and support programmes, making us an excellent employer for those seeking meaningful and rewarding careers.
