At a Glance
- Tasks: Provide 2nd and 3rd line support for critical applications across various customer environments.
- Company: Join a dynamic team focused on delivering top-notch application support.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real difference by solving complex application issues for diverse clients.
- Qualifications: Experience in application support with strong troubleshooting and communication skills.
The predicted salary is between 45000 - 45000 £ per year.
We are seeking an experienced Applications Support Analyst to provide general application support across a suite of desktop-installed and cloud-based applications that are critical to our customers' business operations. The role involves delivering 2nd and 3rd line support across multiple customer environments and working closely with third-party application vendors.
What You Will Do
- Provide 2nd and 3rd line application support across multiple customer environments.
- Triage, diagnose, and resolve incidents and service requests relating to business and technical applications.
Why It Might Be a Fit
- Proven experience in a similar Application Support Analyst role, ideally within an MSP or multi-customer environment.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent communication and interpersonal skills.
Requirements
- Proven experience in a similar Application Support Analyst role.
- Experience supporting enterprise or departmental business and technical applications across a Windows desktop estate.
- Current experience managing application vendors during complex troubleshooting and escalation scenarios.
- Demonstrable experience working with application prerequisites and dependencies.
- Experience managing and troubleshooting external API calls, integrations, and data feeds between applications.
- Solid understanding of ITIL principles and service management processes.
- Ability to manage multiple priorities in a fast-paced environment.
- Exposure to Microsoft Power Platform (Power Apps, Power Automate).
- Familiarity with Dynamics 365, SharePoint Online, and Microsoft 365 ecosystems.
- Experience using ITSM tools such as ServiceNow.
- Knowledge of SQL or database-driven applications.
- Basic scripting experience (e.g. PowerShell) to support automation and troubleshooting.
Benefits
- Competitive Salary
- Personalised Career Development
- Flexible working
- Generous annual leave allowance
- Enhanced family friendly benefits
- Pension scheme
- Access to private health
- Well-being, and insurance schemes
- Employee assistance programme
- Discounted cash plan
Applications Support Analyst in Edinburgh employer: Sword Group
Join a dynamic and supportive team as an Applications Support Analyst, where your expertise will be valued in providing critical application support across diverse customer environments. Our company fosters a collaborative work culture that prioritises employee growth through personalised career development and flexible working arrangements, ensuring a healthy work-life balance. With competitive salaries, generous leave allowances, and comprehensive benefits including private health access and well-being programmes, we are committed to creating a rewarding and meaningful workplace for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Analyst in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sword Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sword Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sword Group!
✨Direct Apply to Sword Group
Let's not forget to apply directly through the Sword Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Applications Support Analyst in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sword Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sword Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sword Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
