At a Glance
- Tasks: Provide remote and face-to-face support to customers, resolving desktop issues efficiently.
- Company: Sword, a leader in business technology solutions for Energy, Public, and Finance sectors.
- Benefits: Enhanced day rates, great working environment, and opportunities for career development.
- Other info: Inclusive culture focused on training and collaboration across exciting projects.
- Why this job: Join a passionate team solving real business problems with cutting-edge technology.
- Qualifications: Experience in end-user computing or desktop support, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals
As the pre-eminent provider of Digital Platform solutions to the UK Energy sector, we have a wide range of contract opportunities across deployment, integration and transition projects working with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers.
If you are an experienced contractor and currently between contracts or looking for a contract opportunity that could lead to longer term career opportunities, make an application today.
Here are the key skills and experience relevant to this role:
- Providing remote and face to face support to customers in a professional, knowledgeable manner,
- Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team,
- Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
- Previous experience in end-user computing (EUC) or desktop support roles, either in office-based or field-based settings
- Experience working across multiple sites or customer environments is helpful
- A customer service mindset with excellent communication skills
At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.
These contract roles attract enhanced day rates, a great working environment and opportunities to engage with talented colleagues across a range of interesting projects.
#LI-MG1
Contract Desktop Support Engineer employer: Sword Group
Sword is an exceptional employer, offering a dynamic work environment where technology meets innovation in the Energy, Public, and Finance sectors. With a strong commitment to employee growth through training and development, we foster a culture of inclusivity and collaboration, ensuring that every team member can contribute to meaningful projects while enjoying competitive contract rates and the opportunity to work alongside talented professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join relevant online forums. You never know who might have the inside scoop on a contract opportunity at Sword or elsewhere.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your previous projects and achievements in desktop support. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to desktop support. Practice makes perfect, so consider doing mock interviews with friends or using online resources.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Sword. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Contract Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Desktop Support Engineer role. Highlight your relevant experience in end-user computing and desktop support, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your skills align with Sword’s mission. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves providing support to customers, make sure your written application reflects your excellent communication skills. Use clear and professional language throughout your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our talented team!
How to prepare for a job interview at Sword Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop support. Familiarise yourself with common issues, troubleshooting steps, and the tools you’ll be using. Being able to discuss specific technologies or systems relevant to Sword's operations will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service mindset, think of examples from your past experiences where you successfully resolved issues for clients. Be ready to explain how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to desktop support. Practice articulating your thought process and problem-solving skills. For instance, how would you handle a situation where a user is frustrated due to a recurring issue? This will demonstrate your ability to think on your feet.
✨Research Sword’s Values and Culture
Take some time to understand Sword's core values and culture. Be prepared to discuss how your personal values align with theirs, especially around teamwork and inclusivity. Showing that you’re a good cultural fit can set you apart from other candidates.
